Mary Millon

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Received and routed business correspondence to correct departments and staff members.
• Interacted with customers by phone, email or in-person to provide information.
• Reviewed order data to verify transactions and shipping dates.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Created reports and developed improvements and enhancements to automate records and file systems.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Handled client correspondence and tracked records to foster office efficiency.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Created appealing food arrangements for party trays and specialized orders.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Learned other teammates' work tasks to train as backup.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Worked as a Development

• Completed projects in alignment with target deadlines and financial objectives.
• Created fundraising materials utilized on social media and websites and sent out in mass mailings.
• Researched possible grants and created proposals to submit along with grant applications.
• Created fundraising strategies tied to DAIS's institution's mission, programs and goals.
• Identified new sources, both individual and business, of support as donors and vendors.
• Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
• Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings.
• Oversaw proper handling of administrative requests, ensuring effective allocation of resources, teams, and necessary finances.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees and payments.
• Prepared weekly employee work schedules for team members.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered multi-line phone system and greeted callers enthusiastically.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.