Casandra Johnson
Mansfield,TX
Summary
Enthusiastic and reliable professional who takes pride in providing excellent service. Skilled in anticipating needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Razzoo's Cajun Cafe
10.2018 - 03.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Grant Writer
The Budd Center At SMU
11.2017 - 08.2018
- Secured funding for nonprofit organization by researching and writing compelling grant proposals.
- Collaborated with program staff to develop strong, outcomes-based grant applications that aligned with organization goals.
- Streamlined the grant application process by creating templates and tools for consistent proposal content.
- Demonstrated adaptability in response to shifting priorities or changes in funder requirements, adjusting proposal strategies as necessary.
- Maximized funding potential by tailoring grant applications to the specific guidelines and priorities of each funder.
Tanning Consultant
Palm Beach Tan
03.2017 - 10.2017
- Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Ensured compliance with state regulations by monitoring client usage of tanning equipment and enforcing age restrictions.
Server /Assistant Bartender
Cocky's Wing Bar
05.2016 - 09.2016
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Server
Logan's Roadhouse
01.2011 - 04.2016
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2009
Skills
- Beverage Preparation
- Safe Food Handling
- Order Management
- Customer Service
- Guest Engagement
- Quality Control
- Food Delivery
- Task Prioritization
- Communication
Timeline
Server
Razzoo's Cajun Cafe
10.2018 - 03.2019
Grant Writer
The Budd Center At SMU
11.2017 - 08.2018
Tanning Consultant
Palm Beach Tan
03.2017 - 10.2017
Server /Assistant Bartender
Cocky's Wing Bar
05.2016 - 09.2016
Server
Logan's Roadhouse
01.2011 - 04.2016
High School Diploma -
Cleburne High School
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