Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

CASANDRA WEBBER

West Point,MS

Summary

Seasoned Retail Associate Manager and Solutions Manager with a proven track record at Verizon, adept in strategic selling and innovative thinking. Excelled in elevating customer service standards and driving sales growth by developing and implementing effective sales strategies. Skilled in coaching teams and enhancing operational efficiency, demonstrating a versatile mindset and strong organizational abilities.

Overview

14
14
years of professional experience

Work History

Retail Associate Manager

T-Mobile
Tupelo, MS
06.2024 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and implemented sales strategies to increase market share.

Retail Associate Manager

T-Mobile
Starkville, MS
07.2023 - 06.2024
  • Drove sales and coached team members in a retail environment.
  • Acted as primary contact during store manager's absence.
  • Guided team members to reach performance targets.

Inside Sales/WFH

Verizon
West Point, MS
10.2021 - 10.2022
  • Enhanced customer satisfaction to drive sales growth.
  • Assisted customers in understanding benefits of wireless services.
  • Explaining enhancement of wireless experiences through company products and services.

General Manager

Verizon
01.2018 - 01.2021
  • Managed retail store staff, hired and trained new employees, motivated current employees, scheduled employee hours, and oversaw payroll.
  • Designed store layout and displays to enhance customer navigation and highlight products.
  • Resolved customer issues and managed complaints.

Solutions Manager

Verizon
Tupelo, USA
01.2016 - 01.2021
  • Guided team to elevate customer service standards.
  • Determined selling skill gaps and developed targeted plans to address them.
  • Oversaw store operations by assessing staffing needs, recording sales data, handling cash-related tasks, ensuring compliance.

Solutions Manager

Verizon
Columbus, USA
01.2011 - 01.2016
  • Trained and coached team to deliver exceptional customer experiences.
  • Evaluated selling skill deficiencies, created development plans and implemented them to meet sales metrics.
  • Oversaw operational aspects including staffing needs analysis, sales data reporting, cash management, and compliance adherence.

Education

Some College (No Degree) - Sales Training Business Acumen

Verizon Leadership Academy
Leesburg, VA

Graduate Equivalency Diploma -

EMCC

ASM Development -

Verizon
Virginia

Skills

  • Client Support
  • Strategic Problem Resolution
  • Versatile Mindset
  • Cross-Functional Team Engagement
  • Innovative Thinking
  • Analytical Problem Solving
  • Strong Organizational Abilities
  • Empathy Development
  • Operations management
  • Promotions and marketing
  • Loss prevention strategies
  • Staff training and development
  • Sales coaching
  • Store operations
  • Strategic selling
  • Sales strategy development
  • Sales target achievement

Accomplishments

  • Winners Circle Participant T-0Moble Q4 2023
  • Winners Circle recipient Verizon 2010
  • Customer Experience Promoter Goal 100% Q1 Q3 Q4 Verizon Retail Store Award

Timeline

Retail Associate Manager

T-Mobile
06.2024 - Current

Retail Associate Manager

T-Mobile
07.2023 - 06.2024

Inside Sales/WFH

Verizon
10.2021 - 10.2022

General Manager

Verizon
01.2018 - 01.2021

Solutions Manager

Verizon
01.2016 - 01.2021

Solutions Manager

Verizon
01.2011 - 01.2016

Some College (No Degree) - Sales Training Business Acumen

Verizon Leadership Academy

Graduate Equivalency Diploma -

EMCC

ASM Development -

Verizon

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CASANDRA WEBBER