Casaundra Gore-Sumner
Holiday,Florida
Summary
Currently looking for a position that will give me opportunities in the future for growth to support my family. My strong work ethic and diligence will prove to be valuable in any task handed to me.
Overview
5
5
years of professional experience
Work History
Dietary Aide
Kensington Gardens
2055 Palmetto St, Clearwater
05.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Associate
CVS
975 Tampa Rd, Palm Harbor
01.2022 - 09.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Collections Account Representative
Hughes Exterminators
Dunedin, FL
12.2021 - 01.2022
- Recorded address changes and purges for assigned accounts
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence
- Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of payment rules
- Negotiated credit extensions when necessary
- Received payments and post amounts paid to customer accounts
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
Cashier
Publix
New Port Richey, FL
11.2021 - 01.2022
- Engaged with customers while completing cash register transactions
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
Crew Member
Dunkin'
Tarpon Springs, FL
04.2020 - 09.2021
- Worked closely with managers and fellow crew members to prepare orders
- Kept wait times low through fast order taking and payment processing
- Prepared foods according to menu standards, safety policies, and company policies
- Delivered timely service and performed sanitation tasks
- Cross-trained in multiple positions to assist during busy periods
- Greeted guests, answered menu questions and provided excellent customer service
Education
Marchman Technical College
New Port Richey, FLSkills
- Customer service
- Restocking
- Payment posting
- Aisle cleaning
- Hospitality and accommodation
- Online orders preparation
- Analytical thinking
- Task prioritization
- Cash register operation
- Order verification
- Daily reporting
- Financial records oversight
- Returns processing
- Scheduling
- Problem-solving
- Merchandising
Timeline
Dietary Aide
Kensington Gardens
05.2023 - Current
Associate
CVS
01.2022 - 09.2022
Collections Account Representative
Hughes Exterminators
12.2021 - 01.2022
Cashier
Publix
11.2021 - 01.2022
Crew Member
Dunkin'
04.2020 - 09.2021
Marchman Technical College
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