Caseny Toussaint
Charlotte,NC
Summary
Service professional with solid track record in customer service and operational management. Adept at leveraging experience to drive process improvements and optimize customer experiences. Known for team collaboration, adaptability, and achieving results through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Veteran Service Officer
Mecklenburg County
11.2023 - Current
- - Advise veterans, dependents, and survivors on benefits under Title 38 U.S.C. and 38 C.F.R.
- - Conduct interviews, counseling sessions, and case assessments.
- - Review prior claim decisions and prepare appeals.
- - Maintain knowledge of federal/state veteran benefits regulations.
- - Provide public outreach, briefings, and field visits.
- Hours per week: 40
Non-Commissioned Officer (NCO)
United States Navy
10.2010 - Current
- - Led teams of 5–20 sailors in daily shipboard operations, training, and safety procedures.
- - Executed small-boat operations for personnel transport, security missions, and emergency response.
- - Conducted training, briefs, and administrative reviews.
- - Participated in and supported emergency response operations, including firefighting, flooding control, man-overboard recovery.
- - Applied strong leadership, risk-management practices, and operational discipline in high-stress environments, contributing to overall mission success and personnel safety.
- Hours per week: 40–60
Substance Abuse Case Coordinator
Mecklenburg County
08.2023 - 10.2023
- - Provided case management for LGBTQ+ clients and individuals with HIV.
- - Conducted assessments, developed service plans, and coordinated care.
- - Linked clients to medical, behavioral, and community resources.
- - Maintained confidential documentation and performed home/community visits.
- Hours per week: 40
Psychiatric Technologist
Novant Presbyterian Hospital
10.2020 - 08.2023
- - Supported patients with mental illness, developmental disorders, and substance use issues.
- - Conducted biopsychosocial assessments, crisis interventions, and therapy groups.
- - Assisted with discharge planning and interdisciplinary coordination.
- Hours per week: 40–60
Education
Master of Social Work -
Winthrop University
Rock Hill, SC12.2027
Bachelor of Arts - Psychology
New York University
New York, NY05.2020
Timeline
Veteran Service Officer
Mecklenburg County
11.2023 - Current
Substance Abuse Case Coordinator
Mecklenburg County
08.2023 - 10.2023
Psychiatric Technologist
Novant Presbyterian Hospital
10.2020 - 08.2023
Non-Commissioned Officer (NCO)
United States Navy
10.2010 - Current
Bachelor of Arts - Psychology
New York University
Master of Social Work -
Winthrop University