Karlie Swank
Pell City,AL
Summary
Results-driven professional with expertise in customer service, communication, and team collaboration. Proven track record in streamlining processes and mentoring staff to enhance service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veteran Service Officer
Alabama Department of Veteran Affairs
Anniston, AL
12.2024 - Current
- Provided comprehensive support to veterans, assisting with benefits applications and eligibility determinations.
- Coordinated outreach programs to educate veterans about available services and resources.
- Streamlined case management processes, improving efficiency in service delivery for veteran assistance.
- Mentored junior staff on best practices for client interaction and documentation procedures.
Event Bartender/Server
Pursell Farms
Sylacauga, AL
03.2024 - 09.2025
- Mixed and served beverages for diverse events, ensuring high-quality customer experiences.
- Managed bar setup and breakdown, maintaining cleanliness and organization throughout events.
- Collaborated with event coordinators to fulfill specific beverage requests and preferences.
- Trained new bartending staff on service standards and cocktail preparation techniques.
Bartender/Server
Las Pinatas
Childersburg, AL
06.2024 - 05.2025
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender Shift Manager
Senor Lopez Cantina
Oak Grove, KY
06.2018 - 01.2020
- Supervised daily bar operations ensuring efficient service and quality standards.
- Trained new bartenders on drink preparation and customer service protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Ensured compliance with health and safety regulations during shifts.
- Developed specialty cocktails, enhancing menu offerings to attract customers.
Education
High School Diploma -
Pell City High School
Pell City, AL05-2014
Skills
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Proficient in [software]
- Customer service
Certification
SERVSAFE certificates in food handling and achohol.
Timeline
Veteran Service Officer
Alabama Department of Veteran Affairs
12.2024 - Current
Bartender/Server
Las Pinatas
06.2024 - 05.2025
Event Bartender/Server
Pursell Farms
03.2024 - 09.2025
Bartender Shift Manager
Senor Lopez Cantina
06.2018 - 01.2020
High School Diploma -
Pell City High School