Summary
Overview
Work History
Education
Skills
Timeline
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Casey Alvarado

Port Hueneme,CA

Summary

I am a strong team player and I can be relied on to work well with others. I can work well under pressure and problem solving situations. I have a positive attitude and eagerness to learn new things and expand my skills. I'm committed to achieving my highest level of performance and satisfaction in everything I do.

Overview

25
25
years of professional experience

Work History

Front End Supervisor

El Super Market
Oxnard
06.2022 - Current
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Supervised the proper maintenance of all equipment used at the checkout area.

Key Holder

MAC Cosmetics
Ventura, CA
03.2012 - 07.2016
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Replenished merchandise displays throughout the store as needed.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.

Service Writer

Cal Coast Machinery
Oxnard, CA
05.2003 - 04.2010
  • Reviewed and processed warranty claims to ensure accuracy of all information.
  • Resolved discrepancies in warranty coverage for customers.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained customer database with current contact information and vehicle records.
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.

Store Manager

Togo's Sandwiches
Oxnard, CA
02.1999 - 03.2003
  • Developed and implemented customer service standards for staff to follow.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Scheduled shifts for staff members based on weekly forecasts.
  • Ensured compliance with all local health regulations related to food safety.
  • Managed team of 10-15 employees in fast-paced environment.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Responsible for interviewing, hiring and training new employees.
  • Organized promotional events at the store to draw in more customers.

Education

High School Diploma -

Rio Mesa High School
Oxnard
06-1998

Skills

  • Customer Service
  • Administrative Support
  • Time Management
  • Cash Handling Accuracy
  • Shift Checklists
  • Training and Mentoring
  • Employee Motivation
  • Team Supervision
  • Listening Skills
  • Opening and Closing Procedures
  • Problem-Solving Skills

Timeline

Front End Supervisor

El Super Market
06.2022 - Current

Key Holder

MAC Cosmetics
03.2012 - 07.2016

Service Writer

Cal Coast Machinery
05.2003 - 04.2010

Store Manager

Togo's Sandwiches
02.1999 - 03.2003

High School Diploma -

Rio Mesa High School

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Casey Alvarado