Casey Barrett
Ovid
Summary
Started working on a family farm at a young age, gaining early experience in sales and customer interaction. Transitioned to automotive repair at 16, acquiring hands-on skills through formal education and mentorship. Purchased and expanded a body shop in 2007, demonstrating strong business acumen and commitment to growth. Seeking new opportunities to leverage customer service skills and passion for helping others in a different industry.
Overview
28
28
years of professional experience
1999
1999
years of post-secondary education
Work History
Shop Manager,
Kevin's Body Shop & Towing
Elsie
06.1998 - Current
- Supervised daily operations in a busy body shop environment.
- Managed scheduling and workflow for automotive repair.
- Trained and mentored new staff on shop procedures and safety protocols.
- Write estimates for auto body claims and customers.
- Oversaw inventory management for parts and supplies in the shop.
- Ensured compliance with safety regulations and industry standards.
- Coordinated with customers to address service inquiries and concerns.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Ovid-Elsie Area Schools
OVID, MI05-1998
Skills
- Workflow management
- Auto body estimating
- I have used CCC ONE for many years
- Worked in all aspects of the auto business
- Vehicle repair knowledge
- Customer relationship management
- Parts ordering
- Problem solving
- Team building
- Conflict resolution
- Attention to detail
- Employee management
- Invoicing
- Tax and payroll
- Budgeting and finance
- Customer service
- Recruitment and hiring
- Customer engagement
- Multitasking
- Team leadership
- Michigan state certified licensing
Timeline
Shop Manager,
Kevin's Body Shop & Towing
06.1998 - Current
High School Diploma -
Ovid-Elsie Area Schools