Casey Brannon
Pansey
Summary
Dedicated Surgery Scheduler with expertise in optimizing patient flow and ensuring compliance with HIPAA regulations. Proven track record of enhancing scheduling efficiency and educating patients for improved pre-operative outcomes.
Detail-oriented professional skilled in patient scheduling and insurance verification. Known for effective communication and problem-solving abilities, contributing to streamlined processes and improved patient satisfaction in surgical settings.
Results-driven Surgery Scheduler with a focus on process improvements and team collaboration. Adept at managing sensitive patient information while enhancing scheduling efficiency and patient education.
Effective at setting up as many as 100 weekly procedures for 4 surgeons in a busy Ophthalmology practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Eye Center South
Dothan, AL
03.2020 - Current
- Scheduled surgeries efficiently, optimizing patient flow and resource allocation.
- Coordinated with medical staff to ensure timely communication of scheduling changes.
- Managed patient records, maintaining accuracy and confidentiality in compliance with regulations.
- Implemented process improvements that enhanced scheduling efficiency and reduced wait times.
- Monitored daily schedules to resolve conflicts and accommodate urgent requests seamlessly.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Led initiatives to streamline pre-operative instructions, enhancing patient understanding and satisfaction.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Updated patient records to reflect upcoming surgeries and medical histories.
Nursery Teacher
Eastside Childcare
Dothan, AL
01.2017 - 03.2020
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that promoted emotional development and positive behavior among students.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Organized interactive activities that encouraged creativity, teamwork, and independent thinking in young learners.
- Trained new staff on classroom management techniques and effective teaching methodologies.
- Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
- Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
Education
CPSS - Ophthalmology
Classes @ Eye Center South
Dothan04-2026
Eye Care Technician - Ophthalmology
George C Wallace Community College
04-2020
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Patient relations
- Insurance verification
- Calendar management
- Checking in patients
- Patient coordination
- Maintaining confidentiality
- Office administration
- Data entry proficiency
- EMR updating
- Updating charts
- Payment collection
- Verifying insurance
- EHR systems expertise
- Scheduling expertise
- Pre-authorization management
- Documentation scanning
- Copay collecting
- Office workflow support
- Pre-operative review
- Insurance pre-certifications
- Scheduling tests and procedures
- Patient scheduling
- Problem-solving
Timeline
Surgery Scheduler
Eye Center South
03.2020 - Current
Nursery Teacher
Eastside Childcare
01.2017 - 03.2020
CPSS - Ophthalmology
Classes @ Eye Center South
Eye Care Technician - Ophthalmology
George C Wallace Community College