Casey Brinkley

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Streamlined internal processes for better efficiency in account management tasks.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

During this time I took some time off work to move across country to NC to be closer to my daughter, decide my next career move and deal with a family medical crisis.

• Met and surpassed monthly sales goal consistently given to me as a Licensed Loan Officer
• Became a top producer within two months of becoming a part of the Freedom Mortgage Team
• Honed my skills as a Loan Officer to produce at a Higher Rate than peers consistently closing over 80% of the loans that were submitted.
• Enhanced loan application approvals by efficiently evaluating borrower qualifications and creditworthiness.
• Reduced turnaround time for loan processing by streamlining document organization and submission procedures.
• Delivered exceptional customer service, guiding clients through the entire mortgage process from application to closing.
• Increased customer satisfaction rates by consistently providing accurate and timely information on loan products and requirements.

• Exceptional knowledge and experience in providing optimal customer service for all residential mortgage lending products
• Extremely comfortable with achieving solutions for my customers by dissecting their current financial situation that then allows me to strategize their situation at hand and present options to better their financial standpoint of their mortgage
• Capable of communicating to various client audiences across numerous social demographics through a range of communication channels
• Ensured Compliance to all corporate guidelines for mortgage processes
• Built and Maintained great relationships with my processing and underwriting team which I believe is paramount for the customer to have an exceptional experience the entire time from start to finish
• Extremely well versed in building long term relationships with my customers thereby leading to a very high percentage of repeat and referred customers
• Surpassed all minimum daily and monthly goals my entire Mortgage Career, allowing me to achieve top 5 banker multiple times with Loandepot and become an asset to the company
• Received multiple awards for exceptional customer service.

• Employment with Verizon Wireless showed me that making a connection with my customer in any way will build rapport and trust and in turn increase sales profitability and overall customer experience
• Gained the confidence that if I put my mind to it and want to accomplish something, the sky is the limit on what I can achieve
• Obtained a complete knowledge and understanding that achieving a connection with my customer is the most important step in creating a great experience for both myself and the customer.
• Improved customer satisfaction by providing timely and effective technology support.