Casey Cleveland
Pottersville,MO
Summary
Dedicated receptionist skilled in multi-line telephone operation and client relations. Proven ability to streamline administrative processes, enhance customer experiences, and maintain an organized front desk environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Carroll Trucking LLC
West Plains, MO
03.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Scheduled appointments and coordinated meeting logistics for staff.
- Maintained accurate records of incoming and outgoing correspondence.
- Processed incoming mail and packages, distributing to relevant personnel.
- Assisted in maintaining office supplies inventory, ordering as needed.
- Supported administrative tasks including filing and data entry for efficiency.
- Collaborated with team members to enhance front desk operations and customer service.
Receptionist
Ozark Healthcare
West Plains, MO
08.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Associate
Aldi
West Plains, MO
09.2022 - 08.2023
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new team members on operational procedures and customer service standards.
- Conducted regular audits of merchandise displays for compliance with company standards.
- Collaborated with management to optimize scheduling and staff allocation during peak hours.
- Monitored cash handling procedures to maintain accuracy and prevent losses.
- Resolved customer inquiries and complaints promptly to enhance shopping experience.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
High School Diploma -
Bakersfield Highschool
Bakersfield, MO05-2005
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Data inputting
- Office administration
- Administrative support
- File management
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Carroll Trucking LLC
03.2024 - Current
Receptionist
Ozark Healthcare
08.2023 - 10.2023
Associate
Aldi
09.2022 - 08.2023
High School Diploma -
Bakersfield Highschool