Casey Collins
Boca Raton
Summary
Eager and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in dining establishments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Ruth's Chris Steakhouse
11.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Drink Runner
Meat Market
03.2024 - 06.2024
- Balanced multiple tasks effectively, prioritizing responsibilities according to urgency while maintaining excellent service standards throughout each shift.
- Received over 100 beverage orders nightly from wait staff and delivered beverages to guests.
- Garnished all of the cocktails before delivering them to guests.
- Presented and poured wine and beers at the guests tables.
Bartender
Circle Bar
07.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Host
Cafe Blue
09.2018 - 09.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Lake Travis Highschool
Austin, TX06-2017
Skills
- Customer service
- Team collaboration
- Effective time management
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Outgoing personality
- Team player attitude
Certification
Florida Bartending School of West Palm Beach
OpenTable Academy
Timeline
Host
Ruth's Chris Steakhouse
11.2024 - Current
Drink Runner
Meat Market
03.2024 - 06.2024
Bartender
Circle Bar
07.2022 - 04.2023
Host
Cafe Blue
09.2018 - 09.2020
Florida Bartending School of West Palm Beach
OpenTable Academy
High School Diploma -
Lake Travis Highschool
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