Casey Conner
Mount Holly,NC
Summary
Driven professional with extensive experience in the hospitality sector, notably at Chicken King, where I excelled in menu planning and staff training, enhancing operational efficiency and customer satisfaction. Skilled in complaint handling and cooking techniques, I consistently boosted team performance and service quality, achieving notable improvements in customer retention and order accuracy.
Overview
18
18
years of professional experience
Work History
Waitress Supervisor
Chicken King
04.2019 - 05.2024
- Set and oversaw weekly and special event menu plans.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Waitress, Frontend, Cook
Christy's Place
08.2006 - 08.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Diploma - Medical Assisting
East Gaston High School
Mount Holly, NC05.2005
Skills
- Task Delegation
- Complaint Handling
- Sales Promotion
- Order Accuracy
- Customer Service
- Worker Training
- Multitasking ability
- Active Listening
- Relationship Building
- Effective Communication
- Adaptability and Flexibility
- Food and Beverage Service
- Customer Retention
- Cash Handling
- Work Area Inspection
- Self Motivation
- Analytical Skills
- Opening and closing procedures
- Payment Acceptance
- Multitasking
- Excellent Communication
- Crisis Management
- Cooking techniques
- Quality Control
- Problem-solving aptitude
- Point of Sale POS Software
- Greeting and Seating Guests
- Cooking
- Reliability
- Attention to Detail
Timeline
Waitress Supervisor
Chicken King
04.2019 - 05.2024
Waitress, Frontend, Cook
Christy's Place
08.2006 - 08.2015
Diploma - Medical Assisting
East Gaston High School
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