Casey Connolly
Bradenton,Florida
Summary
Dynamic professional with a proven track record at Prime Vacations, excelling in logistics and inventory management. Skilled in demand forecasting and stock control, I implemented process improvements that significantly reduced delivery delays. Known for exceptional customer service and effective collaboration, I thrive in fast-paced environments, ensuring operational efficiency and enhanced service quality.
Overview
19
19
years of professional experience
Work History
Revenue and Distribution Coordinator
Prime Vacations
06.2025 - Current
- Coordinated logistics and inventory management to ensure timely distribution of products.
- Managed shipping schedules and optimized transportation routes for efficiency.
- Developed and maintained relationships with suppliers to enhance service quality.
- Implemented process improvements that reduced delays in product delivery.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
Reservations Agent
Prime Vacations
06.2022 - 06.2025
- Managed customer inquiries and reservations through various communication channels.
- Processed bookings accurately using reservation software and maintained database integrity.
- Coordinated travel arrangements, including flights, accommodations, and activities for clients.
- Provided exceptional customer service by resolving issues and addressing concerns promptly.
- Assisted in training new staff on company policies and reservation procedures.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained up-to-date knowledge of travel regulations and industry best practices to inform clients effectively.
- Collaborated with team members to enhance operational efficiency within the department.
- Monitored booking trends to identify opportunities for upselling additional services.
Lead Server
The Ugly Grouper
03.2007 - 06.2021
- Trained and supervised staff to enhance service quality and efficiency.
- Managed daily operations to ensure smooth workflow in high-volume environment.
- Developed and implemented training programs for new team members.
- Oversaw inventory management, ensuring adequate stock levels and minimizing waste.
- Coordinated with kitchen staff to streamline order fulfillment processes.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Monitored compliance with health and safety regulations during service hours.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Bartender
Hyatt Regency Sarasota
05.2018 - 04.2019
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Mixed and served beverages according to established recipes, ensuring consistency and quality standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on cocktail preparation techniques and service protocols.
- Collaborated with kitchen staff to create beverage pairings that complemented menu offerings.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Developed seasonal drink specials to attract diverse clientele and enhance overall bar experience.
Cocktail Server
Harrahs Casino
01.2007 - 12.2017
- Provided exceptional customer service in fast-paced casino environment.
- Delivered food and beverage orders efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of service areas to ensure compliance with health standards.
- Collaborated with bartenders to streamline order processing and improve service speed.
Education
Phlebotomy
Neumann University
Aston Mills, PA06.2004
Skills
- Shipping and receiving
- Scheduling and planning
- Warehouse operations
- Demand forecasting
Timeline
Revenue and Distribution Coordinator
Prime Vacations
06.2025 - Current
Reservations Agent
Prime Vacations
06.2022 - 06.2025
Bartender
Hyatt Regency Sarasota
05.2018 - 04.2019
Lead Server
The Ugly Grouper
03.2007 - 06.2021
Cocktail Server
Harrahs Casino
01.2007 - 12.2017
Phlebotomy
Neumann University