Casey Cox
BROWNSTOWN TWP,Michigan
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
9
9
years of professional experience
Work History
Server
Black Rock Steakhouse
Woodhaven MI
02.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Assistant
Henry Ford
Woodhaven MI
06.2019 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Server
Texas Roadhouse
Taylor MI
07.2017 - 06.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Leos Coney Island
Allen Park
02.2015 - 07.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certification - Medical Assistant
Ross Medical Education Center
Taylor, MI04.2019
High School Diploma -
Allen Park High School
Allen Park, MI06.2014
Skills
- Patient Flow Management
- Patient Scheduling
- Data Entry
- Medical Terminology
- Indirect Patient Care
- HIPAA Compliance
- Patient-Focused Care
- Needs Assessments
- EMR / EHR
- Compassionate Caregiver
- Vital Sign Monitoring
- CPR
Timeline
Server
Black Rock Steakhouse
02.2022 - Current
Medical Assistant
Henry Ford
06.2019 - Current
Server
Texas Roadhouse
07.2017 - 06.2019
Server
Leos Coney Island
02.2015 - 07.2017
Certification - Medical Assistant
Ross Medical Education Center
High School Diploma -
Allen Park High School