Summary
Overview
Work History
Education
Skills
Timeline
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Casey Cummings

Olean,NY

Summary

Proven track record in enhancing customer service and sales at Randy's Fireside, adept in suggestive selling and maintaining high standards of service during peak hours. Demonstrated ability to improve team efficiency and manage inventory, showcasing strong multitasking and communication skills. Achieved significant reductions in wait times, contributing to a positive and efficient work environment.

Overview

17
17
years of professional experience

Work History

Bartender

Randys Fireside
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Bartlett Country Club
08.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Indirect Discounter

Community Bank NA
02.2015 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Credit Support

Community Bank NA
04.2012 - 02.2015
  • Streamlined the loan application process by developing standardized templates for documentation collection and review.
  • Enhanced credit risk management by analyzing financial statements and conducting thorough due diligence.
  • Contributed to the development of customized financial products, addressing unique client needs while managing risk exposure effectively.
  • Conducted training sessions for new employees, sharing knowledge on best practices in credit analysis and support functions.

Shift Supervisor

Tim Hortons
01.2008 - 04.2011
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

GED -

Olean High School
Olean

Skills

  • Suggestive Selling
  • Customer service expertise
  • Liquor, beer, and wine knowledge
  • Patience and Tolerance
  • Strong multitasking
  • Customer Service
  • Food Running

Timeline

Bartender

Randys Fireside
01.2023 - Current

Bartender

Bartlett Country Club
08.2021 - Current

Indirect Discounter

Community Bank NA
02.2015 - 10.2021

Credit Support

Community Bank NA
04.2012 - 02.2015

Shift Supervisor

Tim Hortons
01.2008 - 04.2011

GED -

Olean High School

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Casey Cummings