Casey Davidson
Wellman,IA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CCC Solutions
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Maximus
06.2020 - 01.2022
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 100-175 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Driver Trainer
Care Ambulance Service
01.2017 - 07.2020
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Scheduled safety meetings and briefings with transportation supervisor.
- Taught drivers how to drive, and back up ambulances.
- Instructed on important safety regulations and company policies.
Bartender Trainer
Hard Luck Cafe
03.2013 - 01.2017
- Trained 12 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored 12 new personnel hired to fulfill various roles.
- Decreased training time by designing effective new training programs.
Education
High School Diploma -
Iowa City High School
Iowa City, IA05.2004
Skills
- Microsoft Word
- Order Fulfillment
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Sales Expertise
- Staff Training
- Stocking and Replenishing
- Retail Sales Customer Service
- Problem-Solving Ability
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Service Representative
CCC Solutions
01.2022 - Current
Customer Service Representative
Maximus
06.2020 - 01.2022
Driver Trainer
Care Ambulance Service
01.2017 - 07.2020
Bartender Trainer
Hard Luck Cafe
03.2013 - 01.2017
High School Diploma -
Iowa City High School
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