Casey Denton
Crown Point ,IN
Summary
Collaborative and high energetic leader with dedication to coworkers, promote, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers, cross selling to improve customer well being in a fast-paced settings.
Overview
24
24
years of professional experience
Work History
Membership Engagement Service III
YMCA
11.2021 - Current
- Increased membership retention through personalized service and timely assistance.
- Enhanced member satisfaction by addressing inquiries and resolving issues promptly.
- Mentored new team members in various departmental policies procedures ensuring consistent levels service provided across organization.
- Efficiently processed membership applications while providing detailed explanations about available benefits programs.
- Responsible for balancing daily cash drawer, also making daily bank deposits.
- CPR trained
Live Coach
Weight Watchers
04.2015 - 09.2021
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Connected clients with available resources to improve plan success.
- Develop new coaches within the company's guidelines and polices.
- Managed multiple locations, ordering products, keeping track of inventory, auditing and managed payments daily.
Branch Manager, Personal Banker, Customer Service
Chase Bank
04.2000 - 01.2010
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Ranked top 10% banker in the country two consecutive years
- Took a lead role in creating an outstanding customer experience by resolving customer services issues, opening new accounts, scheduling appointments, managing millions in investment portfolios.
- Identify customers needs over the phone, cros sell multiple products, make referrals to improve customers networth
Education
Associate of Science - Accounting
Prairie State College
Chicago Heights, IL05.1999
Skills
- Cross-selling techniques
- Member retention strategies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Membership Engagement Service III
YMCA
11.2021 - Current
Live Coach
Weight Watchers
04.2015 - 09.2021
Branch Manager, Personal Banker, Customer Service
Chase Bank
04.2000 - 01.2010
Associate of Science - Accounting
Prairie State College