Casey Dion
ACU-Serve
Plainfield,IL
4
years of professional experience
Client success specialist focused on enhancing customer satisfaction and retention. Cultivates strong client relationships, resolves issues promptly, and addresses needs proactively. Fosters team collaboration and achieves results through strategic thinking and adaptability. Excels in client communication, problem-solving, and project management.
Work History
Client Success Manager
2 Years 2 Months- Developed and maintained strong relationships with clients, ensuring satisfaction and retention.
- Conducted regular check-ins with clients and internal teams to assess needs and provide tailored solutions.
- International Team and People Management to develop innovative, client-centric strategies and drive business growth.
- Led 8 direct reports to achieve client objectives and produce record-breaking results.
- Assisted in improving operational efficiency through automation management solutions.
Customer Service Agent
6 Months- Managed complex issue resolution processes, ensuring timely and effective solutions for clients.
- Developed and implemented strategies that improved response time for customer requests by streamlining workflows.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
Remote HR Shared Services Coordinator
1 Year 4 Months- Acted as the initial point of contact for people managers on HR needs.
- Identified and pursued potential candidates in a high-volume recruiting environment. in a high-volume recruiting setting.
Education
Master’s - Human Resource Management
- Applied Business Management Specialization
- GPA: 4.0
B.S. - Biomedical Sciences
- GPA: 3.66
Skills
Client relationship management
HRIS management
Organizational management
Knowledge of insurance regulations
Web-based tools
Strategic problem solving
Office productivity tools
Team culture development
Interpersonal communication skills
Timeline
Client Success Manager
ACU-Serve
2024.06 - CurrentRead More
Customer Service Agent
ACU-Serve
2023.12 - 2024.06Read More
Remote HR Shared Services Coordinator
Vail Resorts
2022.08 - 2023.12Read More
Colorado State University Global
Master’s from Human Resource Management
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Western Michigan University
B.S. from Biomedical Sciences
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