Casey Dooley
Buckeye,USA
Summary
Engaged in continuous learning to expand expertise and professional experience.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Jack in the Box
Phoenix, AZ
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional service, resolving inquiries and ensuring customer satisfaction.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Collaborated with team members to streamline operations during peak hours.
- Implemented upselling techniques, enhancing overall sales performance.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Instacart Delivery Driver
Instacart
50 Beale Street, Suite 600, San Francisco, CA 9410
11.2020 - Current
- Delivered groceries efficiently to customers, ensuring timely and accurate order completion.
- Navigated routes effectively to optimize delivery schedules and minimize delays.
- Communicated with customers regarding order status, addressing inquiries and concerns proactively.
- Maintained vehicle cleanliness and organization, adhering to safety protocols during operations.
- Implemented feedback mechanisms to enhance customer satisfaction and service delivery efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
Shift Manager
Popeyes Louisiana Kitchen
Glendale, AZ
05.2019 - 08.2024
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
AutoNation
Phoenix, AZ
08.2020 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Applied Science in Medical Assisting
Phoenix Community College
Phoenix, AZSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Jack in the Box
08.2024 - Current
Instacart Delivery Driver
Instacart
11.2020 - Current
Sales Associate
AutoNation
08.2020 - 08.2021
Shift Manager
Popeyes Louisiana Kitchen
05.2019 - 08.2024
Applied Science in Medical Assisting
Phoenix Community College