Casey Friend
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Skilled in account management systems and client relations.
Overview
9
9
years of professional experience
Work History
Assistant Manager First Party Account Services
Oxygen XL
02.2022 - Current
- Management of 5 to 7 A/R Departments with 4 team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data through monthly reporting and analytics to better team performance.
- Monitored and audited finance records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through client referrals and new client presentations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager First Party Account Services
Oxygen XL
02.2021 - Current
- Management of 5 to 7 A/R Departments with 4 team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data through monthly reporting and analytics to better team performance.
- Monitored and audited finance records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through client referrals and new client presentations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Admissions Coordinator
Oaks Recovery
07.2018 - 01.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping, and faxing for Admissions director.
- Assisted in patient admission process based on company guidelines.
- Contacted prospective residents and family members via incoming and outgoing emails and phone calls.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Office Administrative Assistant
Home Solutions Inc.
01.2015 - 06.2018
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Management Information Technology And Marketing
Aurora University
Aurora Illinois 05.2008
Skills
- Account Management
- Budgeting and finance
- Client Relationship Management
- Staff Training and Development
- Collection practices
Timeline
Assistant Manager First Party Account Services
Oxygen XL
02.2022 - Current
Assistant Manager First Party Account Services
Oxygen XL
02.2021 - Current
Admissions Coordinator
Oaks Recovery
07.2018 - 01.2021
Office Administrative Assistant
Home Solutions Inc.
01.2015 - 06.2018
Bachelor of Arts - Management Information Technology And Marketing
Aurora University
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