Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Skilled in account management systems and client relations.
Overview
9
9
years of professional experience
Work History
Assistant Manager First Party Account Services
Oxygen XL
02.2022 - Current
Management of 5 to 7 A/R Departments with 4 team members.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
Established team priorities, maintained schedules and monitored performance.
Leveraged data through monthly reporting and analytics to better team performance.
Monitored and audited finance records, increasing accuracy, and reducing discrepancies.
Generated repeat business through client referrals and new client presentations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager First Party Account Services
Oxygen XL
02.2021 - Current
Management of 5 to 7 A/R Departments with 4 team members.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences.
Established team priorities, maintained schedules and monitored performance.
Leveraged data through monthly reporting and analytics to better team performance.
Monitored and audited finance records, increasing accuracy, and reducing discrepancies.
Generated repeat business through client referrals and new client presentations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Admissions Coordinator
Oaks Recovery
07.2018 - 01.2021
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Performed document filing, bookkeeping, and faxing for Admissions director.
Assisted in patient admission process based on company guidelines.
Contacted prospective residents and family members via incoming and outgoing emails and phone calls.
Collaborated with admissions team to develop and implement strategies to improve admissions process.
Office Administrative Assistant
Home Solutions Inc.
01.2015 - 06.2018
Controlled finances to lower costs and keep business operating within budget.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Management Information Technology And Marketing
Aurora University
Aurora Illinois
05.2008
Skills
Account Management
Budgeting and finance
Client Relationship Management
Staff Training and Development
Collection practices
Timeline
Assistant Manager First Party Account Services
Oxygen XL
02.2022 - Current
Assistant Manager First Party Account Services
Oxygen XL
02.2021 - Current
Admissions Coordinator
Oaks Recovery
07.2018 - 01.2021
Office Administrative Assistant
Home Solutions Inc.
01.2015 - 06.2018
Bachelor of Arts - Management Information Technology And Marketing
Aurora University
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