Casey Garcia
Saint Francis,WI
Summary
Experienced supermarket food service manager adept at problem solving, customer service and training staff in all deli tasks.
Overview
27
27
years of professional experience
Work History
Production Manager
GM Foods
Oak Creek, WI
07.2023 - Current
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
Food Service Manager
Fresh Thyme Market
Milwauk, WI
06.2017 - 07.2022
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Supervised portion control and quantities of preparation to minimize waste.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored actions of staff and customers to uphold health and safety standards.
- Priced and ordered food products, food service supplies.
- Reviewed daily task list with employees and assigned tasks for completion.
- Investigated and resolved customer complaints concerning food quality and service.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Rotated and replenished products in display cases.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Oversaw food preparation, production and presentation according to quality standards.
Deli Manager
Pick 'n Save
New Berlin, WI
03.2011 - 06.2017
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Directed and supervised employees engaged in sales, and took inventory
- Completed weekly schedules according to payroll policies
- Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
Deli Clerk
Pick 'n Save
Waukesha, WI
05.2006 - 03.2011
- Delivered excellent customer service by greeting and assisting each customer
- Wrote order supply requests to replenish merchandise
- Completed a series of training sessions to advance from Deli Clerk to Deli Lead.
Material Handler
Pennysaver
Rancho Cordova, California
01.2001 - 10.2004
- Moved large boxes with a forklift, and moved pallets of printed papers with a pallet jack
- Also maintained warehouse.
Restaurant Manager
Fuddruckers
Citrus Heights, California
02.1998 - 04.2001
- Led a food prep crew, cooked, cut meat, and supervised the daily operation of a chain restaurant.
Education
GED -
Wood
01.2001
Skills
- Retail inventory management
- Store opening and closing procedures
- Store operations
- Exceptional leader
- Team-oriented
- Reliable
- Scheduling
Accomplishments
- Developed and implemented loss prevention methods which resulted in a reduction in shrinkage rates
- Promoted to Deli Manager after one year in the Deli Lead position
- Achieved monthly and annual sales targets.
Timeline
Production Manager
GM Foods
07.2023 - Current
Food Service Manager
Fresh Thyme Market
06.2017 - 07.2022
Deli Manager
Pick 'n Save
03.2011 - 06.2017
Deli Clerk
Pick 'n Save
05.2006 - 03.2011
Material Handler
Pennysaver
01.2001 - 10.2004
Restaurant Manager
Fuddruckers
02.1998 - 04.2001
GED -
Wood
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