Casey Graham

Managed comprehensive onboarding of more than 10 new clients monthly, guaranteeing smooth integration into billing and payment frameworks.

Stewarded the end-to-end client experience, ensuring all deliverables aligned with long-term business objectives.

Validated and authorized client billing data to guarantee 100% accuracy and eliminate payment delays

Orchestrated high-priority strategic initiatives for Tier-1 aviation accounts, streamlining service delivery and ensuring 100% project alignment with client-specific KPIs

Directed the end-to-end processing of weekly and bi-weekly payrolls, authorizing disbursements for 50+ employees with 100% accuracy

Validated and certified multi-cycle payrolls, ensuring strict adherence to federal/state labor laws and company compensation policies

Validated and authorized weekly payroll for hourly and salary employees via Kronos, ensuring 100% adherence to labor laws and overtime policies.

Certified accurate labor hours and attendance records in Kronos to maintain strict departmental budget alignment

Managed the full employee lifecycle, directing the onboarding and offboarding processes for all full-time staff to ensure a seamless transition and 100% compliance

Spearheaded the annual Open Enrollment process for 50+ employees, achieving a 100% participation rate through targeted internal communications and educational workshops.

Directed, trained, and mentored a team of 5 schedulers, optimizing daily workflows and coaching staff to ensure 24/7 coverage and 100% adherence to service-level agreements

Managed full-cycle recruitment across departments, conducting structured interviews and coordinating with department heads to secure top-tier talent

Orchestrated complex annual audits for Workers’ Compensation and 401k plans, maintaining strict compliance

Directed the preparation and submission of OSHA Quarterly and Annual Reports, ensuring 100% compliance with federal safety regulations and record-keeping standards.

Managed full-cycle recruitment for several departments, sourcing and screening candidates to fill critical vacancies with high-quality talent.

Represented the organization at annual industry tradeshows, serving as a primary brand ambassador to potential clients and employees; generated qualified leads and sourced top-tier talent for open roles

Streamlined departmental SOPs (Standard Operating Procedures), reducing administrative bottlenecks and improving cross-functional workflow efficiency.

Audited monthly vendor invoices to ensure 100% accuracy, compliance with contract terms, mitigated financial loss and resolving invoicing errors prior to payment

Arbitrated sensitive billing conflicts, aligning vendor invoices with contract terms to maintain 100% compliance and positive long-term relationships

Achieved timely payroll processing and accurate management of accounts payable and receivable for Legacy Lending Group Inc, LLG Funding LLC, and Goldacker Investments LLC.

Oversaw communication with accountant to accurately finalize month-end, quarterly, and yearly tax obligations.

Monitored and reported on cash flow trends to facilitate informed decision-making.

Conducted thorough analysis and development of company policies, procedures, and job descriptions to align with federal and state compliance requirements.

Coordinated and executed annual compliance audit processes with state auditor to maintain operational integrity.

Coordinated annual recertification efforts with lenders, ensuring timely submissions and adherence to industry requirements.

Oversaw daily operations and provided guidance to a team of 10 employees to enhance productivity and morale.

Achieved alignment on weekly and monthly goals through effective employee meetings. Implemented new procedures and policies while actively addressing employee concerns to improve workplace satisfaction.

Oversaw recruitment and orientation of new hires to enhance workforce effectiveness.

Conducted interactive training sessions focused on company policies and procedures for new hires.

Administered personnel records and monitored licensing requirements to support operational integrity and compliance.

Established clear short- and long-term goals for the department to enhance alignment with company objectives.

Executed comprehensive processing of conventional, FHA, VA, and USDA loans, enhancing operational efficiency and client satisfaction.

Oversaw communication and scheduling of closings with lenders and title companies to enhance operational efficiency.

• Reviewed and analyzed closed files to identify discrepancies and enhance record-keeping practices.

• Implemented new procedures to effectively handle high volume of accounts.
• Developed a network of result-driven collection attorneys to handle our clients’ legal accounts in various states.
• Negotiated with attorneys regarding their contingency fees and suite fees to handle accounts.
• Acted as a liaison between attorneys and clients.
• Educated clients to achieve a better understanding and comfort level regarding the legal process.
• Assisted clients in making decisions regarding their legal accounts.
• Coordinated with attorneys and clients to reach an amicable settlement on accounts when suit was not a viable option.
• Advised clients of bankruptcy filings.
• Evaluated accounts prior to filing suit to determine the probability of recovery and whether the lawsuit would be cost effective for our clients.
• Provided clients with recommendations regarding the chances of recovery, potential risks involved and, and out-of-pocket cost involved in order to proceed.
• Invoiced clients for court costs and additional legal costs as needed to effectively pursue accounts.
• Prepared accounts for filing suit.
• Conferred with attorneys regarding documentation and history of account to prepare for suit.
• Provided status updates to clients on a consistent basis.
• Notified clients when the necessity of a witness for trial, deposition or arbitration was required.
• Coordinated with clients to ensure court deadlines were met on a timely basis.