Summary
Overview
Work History
Education
Skills
Timeline
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Casey Hamilton

Greenville,SC

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

1
1
year of professional experience

Work History

Customer Service Lead

Pizza And Then Some
11.2023 - Current
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Mail Operator

AMSIVE
11.2023 - 01.2024
  • Improved mail processing efficiency by sorting and organizing incoming mail for insertion.
  • Enhanced machine performance by performing routine maintenance and troubleshooting as needed.
  • Collaborated with team members to streamline workflow, resulting in increased productivity.
  • Ensured timely delivery of client materials by meeting daily production goals and deadlines.

Sales Associate Specialist

Goodwill
05.2023 - 11.2023
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
  • Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.

Education

Bachelor of Science - Psychology

Lander University
Greenwood, SC
12.1999

Skills

  • Customer Relations
  • Customer Complaint Resolution
  • Telephone Etiquette
  • Inventory Control
  • Payment Processing
  • Cash Handling
  • Problem Solving
  • Effective Communication
  • Adaptability
  • Active Listening
  • Sales Techniques
  • Retail Store Support

Timeline

Customer Service Lead

Pizza And Then Some
11.2023 - Current

Mail Operator

AMSIVE
11.2023 - 01.2024

Sales Associate Specialist

Goodwill
05.2023 - 11.2023

Bachelor of Science - Psychology

Lander University

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Casey Hamilton