Casey Harrison
Lansing,MI
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Not only that, but I'm a highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Buckle
Grand Rapids, MI
07.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Used cash registers to check people out in a timely manner.
Sales Associate
Walmart
Big Rapids, MI
04.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped in other departments when they were short staffed such as cashiering, and online grocery pickup.
- Tracked stock using company inventory management software.
- Rang people up on the register in a timely manner.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
Housekeeper
Hilltop Cabins And Motel
Grand Marais, MI
05.2019 - 02.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Waitress
The Triangle Restaurant
McMillan, MI
05.2017 - 09.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped the dishwashers when they got backed up.
- Refilled salad bar when necessary.
Waitress
The Curtis Cafe
Curtis, MI
05.2016 - 04.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Help clean dishes when the dishwasher got backed up.
Education
Social Justice
Ferris State University
Big Rapids, MI05.2023
High School Diploma -
Burt Township Schools
Grand Marais, MI05.2019
Skills
- Merchandise Selection
- Reading Comprehension
- Planogram Execution
- Retail Effectiveness
- Verbal and Written Communication
- Policy and Procedure Adherence
- Planogram Creation
- Critical Thinking
- Retail Loss Prevention
- Product Recommendations
- Selling Techniques
- Teamwork and Collaboration
Timeline
Sales Associate
Buckle
07.2021 - 06.2022
Sales Associate
Walmart
04.2020 - 07.2021
Housekeeper
Hilltop Cabins And Motel
05.2019 - 02.2020
Waitress
The Triangle Restaurant
05.2017 - 09.2017
Waitress
The Curtis Cafe
05.2016 - 04.2017
Social Justice
Ferris State University
High School Diploma -
Burt Township Schools
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