Casey Hoopes
Phoenix,AZ
Summary
Adept at fostering customer relationships and enhancing satisfaction, I significantly improved client retention at Evergreen Pest And Termite. Skilled in complaint handling and a proven team player, my background spans from pest control to customer support, where I've consistently delivered results through active problem-solving and adaptable service strategies.
Overview
13
13
years of professional experience
Work History
Certified Pest Control Technician
Evergreen Pest And Termite
10.2023 - 09.2024
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Increased client retention through thorough inspections and customized pest management plans.
Unarmed Security Officer
Allied Universal Security Services
01.2023 - 10.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Warehouse Associate
HD Supply
08.2022 - 01.2023
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Customer Support Specialist
GoDaddy.com LLC
11.2019 - 06.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Certified Pest Control Technician
Bulwark Exterminating
04.2015 - 02.2018
- Reduced callbacks with meticulous attention to detail during service visits.
- Demonstrated versatility in handling a wide range of pests, tailoring treatment methods accordingly for optimal results.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Educated and advised customers on preventive measures to reduce pest infestations.
All Purpose Clerk
Safeway
01.2012 - 05.2015
- Assisted in loss prevention efforts through vigilance and adherence to company policies.
- Streamlined checkout processes by bagging groceries efficiently while assisting cashiers in handling transactions swiftly.
- Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
- Promoted a safe working environment by adhering to safety protocols throughout the store.
Education
Music
Riverside City College
Riverside, CAHigh School Diploma -
Higley High School
Gilbert05-2011
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Call center experience
- Filing systems
- Scheduling appointments
- Customer Satisfaction
- Cash Handling
- Team Player
- Adaptable and Flexible
Timeline
Certified Pest Control Technician
Evergreen Pest And Termite
10.2023 - 09.2024
Unarmed Security Officer
Allied Universal Security Services
01.2023 - 10.2023
Warehouse Associate
HD Supply
08.2022 - 01.2023
Customer Support Specialist
GoDaddy.com LLC
11.2019 - 06.2021
Certified Pest Control Technician
Bulwark Exterminating
04.2015 - 02.2018
All Purpose Clerk
Safeway
01.2012 - 05.2015
Music
Riverside City College
High School Diploma -
Higley High School
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