Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Casey Krainas

Oshkosh,WI

Summary

Experienced customer service professional with a great track record of delivering exceptional service and exceeding customer expectations. Possessing strong communication skills and a passion for problem-solving. I thrive in a fast-paced environment where I can utilize my ability to resolve issues and have positive relationships with clients.

Overview

10
10
years of professional experience

Work History

Route Sales Representative

Aramark Uniform Services
02.2021 - Current
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Maximized sales through effective territory management and strategic route planning.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Expanded client base by consistently seeking out new opportunities for sales growth.

Correctional Officer

Wisconsin Department Of Corrections
09.2020 - 02.2021
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.

Moving Truck Driver

Fairway Moving Services
06.2019 - 09.2020
  • Improved customer satisfaction by ensuring timely, safe, and efficient transportation of clients'' belongings.
  • Reduced accidents and maintained safety standards by adhering to all driving regulations and performing regular truck maintenance.
  • Enhanced team productivity by coordinating with coworkers to load and unload moving trucks efficiently.
  • Provided exceptional service to customers through clear communication and careful handling of their items during the moving process.

Plumbing Apprentice

At Your Service Plumbing
09.2018 - 06.2019
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
  • Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.

Manager

Nashville Pet Products Center
10.2014 - 09.2018
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Education

Associate of Applied Science - Criminal Justice

Penn Foster College
Scottsdale, AZ
04.2024

High School Diploma -

Riverside High School
Greer, SC
05.2011

Skills

  • Staff Management
  • Teamwork and Collaboration
  • Multitasking
  • Decision-Making
  • Problem-solving abilities
  • Written Communication
  • Excellent Communication

Additional Information

Graduating with my Associates in Criminal Justice 04/20/2024.

Timeline

Route Sales Representative

Aramark Uniform Services
02.2021 - Current

Correctional Officer

Wisconsin Department Of Corrections
09.2020 - 02.2021

Moving Truck Driver

Fairway Moving Services
06.2019 - 09.2020

Plumbing Apprentice

At Your Service Plumbing
09.2018 - 06.2019

Manager

Nashville Pet Products Center
10.2014 - 09.2018

Associate of Applied Science - Criminal Justice

Penn Foster College

High School Diploma -

Riverside High School

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Casey Krainas