Casey Love
Muskegon
Summary
Dynamic Assistant Manager with a proven track record at Qdoba, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction. Adept at conflict resolution and fostering a collaborative environment, driving team performance and engagement.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Qdoba
Muskegon, MI
11.2025 - Current
- Assisted in training staff on food safety and quality standards.
- Coordinated daily operations to ensure efficient service delivery.
- Implemented inventory management practices to reduce waste.
- Developed schedules to optimize labor allocation during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Supported execution of promotional events to drive customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Kitchen Manager
Newaygo Brewing Co
Newaygo, MI
07.2025 - 10.2025
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Managed inventory control, reducing food waste through efficient ordering practices.
- Developed and implemented training programs for new kitchen employees, enhancing team skills.
- Streamlined kitchen operations by optimizing workflow and station assignments during peak hours.
Culinary Support
Trinity Health
Muskegon, MI
12.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
Hilton County High
Clanton, AL08.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Customer rapport
- Customer relationship management (CRM)
- Orientation and training
- Employee performance evaluations
- Sales reporting
- Google drive
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
Qdoba
11.2025 - Current
Kitchen Manager
Newaygo Brewing Co
07.2025 - 10.2025
Culinary Support
Trinity Health
12.2024 - 04.2025
High School Diploma -
Hilton County High