CASEY MARTONE
Plantation,FL
Summary
Dynamic IT professional with hands-on experience at Prestige Trucking Insurance, excelling in technical support and network security. Proven ability to train teams and enhance service quality, while effectively managing IT assets. Adept at troubleshooting and delivering solutions, ensuring seamless operations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jr IT Associate
Prestige Trucking Insurance
Tamarac, FL
12.2024 - 04.2025
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained inventory of IT assets including laptops, desktops, monitors, keyboards, mice.
Bartender
Yard House
Hallandale Beach, FL
09.2020 - 06.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Effectively multitasked within fast-paced environment
- Developed good working relationships with fellow employees through effective communication
- Trained new bartenders on drink preparation and upselling techniques
Bartender
Olive Garden
Plantation, FL
05.2018 - 09.2020
- Maintained inventory of liquor, beer, wine, and other beverage items
- Effectively multitasked within fast-paced environment
- Worked in close collaboration with team members to ensure customers received high-quality service
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
Education
Applied Cybersecurity -
William T. McFatter Technical College
Davie, FL03-2025
Network Support Services -
William T. McFatter Technical College
Davie, FL03.2024
Skills
- Active Directory
- Team training and development
- Server Management
- Network Security
- Software Installation
- Virtualization Technologies
- Technical support
- Network troubleshooting
Certification
- CompTIA A+, 04/27
- Certified Beer Server, Cicerone
Timeline
Jr IT Associate
Prestige Trucking Insurance
12.2024 - 04.2025
Bartender
Yard House
09.2020 - 06.2023
Bartender
Olive Garden
05.2018 - 09.2020
Applied Cybersecurity -
William T. McFatter Technical College
Network Support Services -
William T. McFatter Technical College
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