Casey McKone
Owosso,MI
Summary
Dynamic professional with a proven track record at The McKone Law Firm PLLC, adept in financial accounting and fostering exceptional customer relations. Excelled in streamlining payroll processes and enhancing client satisfaction. Demonstrates strong organizational skills and a commitment to efficiency, achieving a significant increase in timely claims resolutions.
Overview
19
19
years of professional experience
Work History
Office Manger/Accounts Payable Clerk
The McKone Law Firm PLLC
Owosso, MI
01.2013 - 12.2024
- Responded to customer inquiries via phone or email in a professional manner.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Hairstylist
Studio Hue Salon
Owosso , MI
01.2010 - 03.2014
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Educated clients on proper home hair care maintenance techniques.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Developed relationships with new clients through referrals from existing customers.
Claims Processor
Indian Trails Inc.
Owosso , MI
09.2005 - 03.2008
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Entered claim information accurately into database systems.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Followed up on pending claims and resolved issues delaying processing.
Education
High School Diploma -
Owosso High School
Owosso MI05-1999
Regency School of Cosmetology
Flint, MISkills
- Billing
- Bookkeeping
- Data entry
- Credit and collections
- Administrative support
- Customer relations
- Clerical support
- Payroll processing
- Organizational skills
- Financial accounting
- Scheduling
Timeline
Office Manger/Accounts Payable Clerk
The McKone Law Firm PLLC
01.2013 - 12.2024
Hairstylist
Studio Hue Salon
01.2010 - 03.2014
Claims Processor
Indian Trails Inc.
09.2005 - 03.2008
High School Diploma -
Owosso High School
Regency School of Cosmetology