Casey Miller
Las Vegas,NV
Summary
Motivated, adaptable veteran seeking employment to gain hands-on experience and knowledge. Outgoing and friendly with strong drive to succeed. Strong leadership skills and integrity to complete given tasks and perform duties in stressful situations.
Overview
12
12
years of professional experience
Work History
Service Writer
Jefferson Auto Service North
Covington, LA
01.2023 - 12.2023
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Automotive Technician
Volvo Car USA
Las Vegas, NV
07.2020 - 01.2023
- Kept detailed records of repairs, labor involved and parts used.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Cooperated with other technicians from within a team to achieve optimal results.
Support Specialist
Audi Las Vegas
LAS VEGAS, Nevada
12.2018 - 06.2020
- Collected, analyzed and reported on data for use in operational planning.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Consulted via telephone to understand customer problems, ask concise questions to locate root causes, answered customer inquiries
Medical Courier
Silver State Delivery Systems
LAS VEGAS, Nevada
03.2016 - 11.2018
- Documented pickups and deliveries and submitted reports after shift.
- Obtained official signatures and required payments for different types of deliveries.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
Infantryman (11B)
US Army
Lakewood, WA
10.2013 - 01.2016
- Led infantry team of 3 members in combat operations, providing tactical guidance for individuals with varying strengths.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Inspected and repaired systems to maximize performance.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
- Commanded oversight and tactical planning to streamline operations and enhance procedures.
Cook/Cashier
Wendys
LAS VEGAS, Nevada
02.2012 - 08.2013
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Volvo Quality - Car Mechanics
Volvo Training Center
Irvine, CA08.2021
Volvo Certified - Car Mechanics
Volvo Training Center
Irvine, CA04.2021
High School Diploma -
Silverado High School
Las Vegas, NV08.2012
Skills
- Customer Service
- Hardworking and Reliable
- Team Management
- Microsoft Office
- Maintenance & Repair
- Relationship Building
- Organizational Skills
- Computer Skills
- Friendly, Positive Attitude
- Supervision & Leadership
Timeline
Service Writer
Jefferson Auto Service North
01.2023 - 12.2023
Automotive Technician
Volvo Car USA
07.2020 - 01.2023
Support Specialist
Audi Las Vegas
12.2018 - 06.2020
Medical Courier
Silver State Delivery Systems
03.2016 - 11.2018
Infantryman (11B)
US Army
10.2013 - 01.2016
Cook/Cashier
Wendys
02.2012 - 08.2013
Volvo Quality - Car Mechanics
Volvo Training Center
Volvo Certified - Car Mechanics
Volvo Training Center
High School Diploma -
Silverado High School
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