Casey Phyfer
Lawrenceville,GA
Summary
I am a very Motivated person known for successfully overseeing events and alleviating issues associated with complex service delivery prompting skills Known for resourcefulness and solutions-oriented problem-solving.
I also have a resourceful customer Service experience known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
I have experience in handling enormous issues arising from upset customers dealing with health concerns or concerns with my co workers
I have experience in stressful environments where I can handle stressful situations with care and ease it all comes to understanding the problem and finding a resolution
Overview
5
5
years of professional experience
1
1
Certification
Work History
House Manager
Jamie Davis
Brookhaven , GA
08.2022 - 02.2024
- Managed household schedules and coordinated daily activities for family members.
- Manage household operations by using effective communication between maintenance and repair personel while also keeping household supplies and inventory fully stocked
- Planned and prepared meals according to dietary preferences and nutritional needs.
- Coordinated transportation arrangements for family appointments and events.
- Implemented safety protocols to maintain a secure living environment.
- Resolved conflicts among household members, promoting a harmonious atmosphere.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Developed systems for efficient management of daily operations in the house.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
House Manager
Amanda Davis
Buckhead , Georgia
08.2021 - 08.2022
- Managed daily household operations for a busy family environment.
- Coordinated schedules and appointments for family members.
- Oversaw maintenance and cleaning of the residence.
- Organized educational games and activities to promote child development and engagement.
- Communicated regularly with parents about children's progress and daily experiences.
- Assisted in implementing behavior management techniques to encourage positive interactions.
- Provided emotional support and guidance to children during challenging situations.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted children in development of social, communication and problem-solving skills.
Customer Service
Drug store pharmacy
Greytown Kwa Zulu Natal
03.2019 - 08.2020
- Greeted guests and provided friendly customer service.
- Analyzed customer feedback to improve customer service
- Helped customers with issues that arrised with their accounts and medications
- Provided customer service for a whole year
- Handling phone calls in the workplace and communicated with customers about their concerns and needs
- Sold many products with great communication and understanding
- I have a lot of experience with multi tasking as I had to handle phone calls and deal with customers hands on, working the cashier desk and handling medications
Education
High School Diploma -
Greytown High School
Greytown Kwa Zulu Natal 12-2018
Skills
- Household management
- Inventory management
- Meal planning
- Vendor coordination
- Conflict resolution
- Daily scheduling
- Customer service
- Effective communication
- Time management
- Organizational skills
- Attention to detail
- Cleaning proficiency
- Quality service
- Childcare experience
- Calendar management
- First aid training
- Event planning
- Communication skills
- Relationship building
- Active listening
- Problem solving
- Multi tasking
Certification
- Studying for my adjusting license
Languages
English
Full Professional
Afrikaans
Limited
Zulu
Limited
References
References available upon request.
Timeline
House Manager
Jamie Davis
08.2022 - 02.2024
House Manager
Amanda Davis
08.2021 - 08.2022
Customer Service
Drug store pharmacy
03.2019 - 08.2020
High School Diploma -
Greytown High School