Casey Pinion
Gilbert,AZ
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at PSI/Protecpac through exceptional customer service and strategic account management. Skilled in relationship building and strategic planning, I've successfully increased sales revenue by developing tailored solutions. Expert in teamwork and collaboration, I've driven positive outcomes by resolving escalated issues and strengthening client relationships.
Overview
27
27
years of professional experience
Work History
Account Manager/Sales
PSI/Protecpac
07.2016 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Sales
Foam Plastic Specialties
07.2008 - 06.2016
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
- Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
Sales
ISystems
08.2002 - 05.2008
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
- Boosted sales performance by developing and implementing strategic sales plans catered to specific territories.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
Production Expeditor/Sales Associate
Packaging Specialists Inc.
05.1997 - 07.2002
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Monitored production schedules closely, adjusting as needed to meet demand fluctuations.
- Improved production efficiency by streamlining workflows and reducing bottlenecks.
- Coordinated with multiple departments for timely delivery of materials, resulting in reduced downtime.
Education
No Degree - Teaching
University of Nebraska - Lincoln
Lincoln, NEHigh School Diploma -
Hershey Public
Hershey, NE05.1986
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
- Networking skills
Timeline
Account Manager/Sales
PSI/Protecpac
07.2016 - 04.2024
Sales
Foam Plastic Specialties
07.2008 - 06.2016
Sales
ISystems
08.2002 - 05.2008
Production Expeditor/Sales Associate
Packaging Specialists Inc.
05.1997 - 07.2002
No Degree - Teaching
University of Nebraska - Lincoln
High School Diploma -
Hershey Public
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