Vicki Estep
Aberdeen,MD
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills with clients and the office team. Many years experience providing prompt customer service and meeting the clients expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager/Sales
WSMT / Dean Insurance Agencies
Bel Air, MD
03.2012 - 05.2024
- Senior team member that educated new hires
- Handled difficult customer service situations
- Talented in creating relationships with clients
- Experienced in billing, policy changes, underwriting, claims, and answering client questions promptly.
Account Manager
Allstate / Abernathy Insurance Services
Towson, MD
09.2009 - 03.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided claim and billing information
- Prompt attention to client needs
- Asked questions for underwriting process
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Some College (No Degree) - Business
Harford Community College
Bel Air, MDSkills
- Customer Service
- Account Management
- Excellent communication skills
- Customer Relationships
- Customer Needs Assessment
Certification
- Licensed in Property and Casualty and Life insurances.
Timeline
Account Manager/Sales
WSMT / Dean Insurance Agencies
03.2012 - 05.2024
Account Manager
Allstate / Abernathy Insurance Services
09.2009 - 03.2012
Some College (No Degree) - Business
Harford Community College
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