Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills with clients and the office team. Many years experience providing prompt customer service and meeting the clients expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager/Sales
WSMT / Dean Insurance Agencies
Bel Air, MD
2012.03 - 2024.05
Senior team member that educated new hires
Handled difficult customer service situations
Talented in creating relationships with clients
Experienced in billing, policy changes, underwriting, claims, and answering client questions promptly.
Account Manager
Allstate / Abernathy Insurance Services
Towson, MD
2009.09 - 2012.03
Developed strong relationships with customers by providing personalized assistance and support.
Provided claim and billing information
Prompt attention to client needs
Asked questions for underwriting process
Identified opportunities for upselling additional products or services based on customer needs.
Education
Some College (No Degree) - Business
Harford Community College
Bel Air, MD
Skills
Customer Service
Account Management
Excellent communication skills
Customer Relationships
Customer Needs Assessment
Certification
Licensed in Property and Casualty and Life insurances.
Timeline
Account Manager/Sales
WSMT / Dean Insurance Agencies
2012.03 - 2024.05
Account Manager
Allstate / Abernathy Insurance Services
2009.09 - 2012.03
Some College (No Degree) - Business
Harford Community College
Licensed in Property and Casualty and Life insurances.
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