Casey Plourde
Caribou
Summary
Provided leadership and direction to staff members, ensuring efficient branch operations. Regularly evaluated operational processes to identify improvement areas, leading to enhanced performance outcomes. Conducted performance reviews and monitored employee goals, facilitating feedback and coaching to support team development. Managed teller training on banking policies and maintained knowledge of current products to optimize customer service.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
Machias Savings Bank
Caribou
12.2013 - 06.2025
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
Lead Teller
Savings Bank of Maine
Caribou
01.2007 - 12.2013
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
Teller
First Citizens Bank
Caribou
01.2002 - 01.2007
- Reported any operational issues or system problems that occurred during shift promptly.
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Education
Associates in Businesd - Agricultural Business
Northern Maine Community College
Presque Isle, ME05-2000
High School Diploma -
Caribou High School
Caribou, ME06-1998
Skills
- Operational management
- Performance evaluation
- Employee training
Accomplishments
President’ Award for Customer Service
Affiliations
- Vice Chair at Caribou Rec Department
- Board member on Rec Foundation Board
- Travel for sports
Timeline
Assistant Branch Manager
Machias Savings Bank
12.2013 - 06.2025
Lead Teller
Savings Bank of Maine
01.2007 - 12.2013
Teller
First Citizens Bank
01.2002 - 01.2007
Associates in Businesd - Agricultural Business
Northern Maine Community College
High School Diploma -
Caribou High School