Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Casey Pope

Denmark,ME

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Gabb Wireless
04.2023 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dispatcher

AAA NCNU
04.2018 - 11.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of over 100 fleet vehicles nightly.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.


Line Operator

Fresenius Medical Care
02.2016 - 04.2018
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.
  • Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.

Education

Associate of Science - Sociology

University of Phoenix
Ogden, UT
05.2015

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • Live chat support
  • Ticket management
  • Quality Assurance
  • Customer Response
  • Appointment Scheduling
  • Payment Processing
  • Technical Troubleshooting
  • Critical Thinking
  • Administrative Support
  • Order Fulfillment

Languages

Spanish
Professional Working

Timeline

Customer Support Specialist

Gabb Wireless
04.2023 - Current

Dispatcher

AAA NCNU
04.2018 - 11.2023

Line Operator

Fresenius Medical Care
02.2016 - 04.2018

Associate of Science - Sociology

University of Phoenix

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Casey Pope