- Experienced Guitar Player
- Wrote, recorded, and edited professional audio sound
- Running
Casey Proulx
Clarkston
Summary
Proven in enhancing customer engagement at Vector Marketing through innovative follow-up strategies and upselling techniques, I bring a blend of strong crisis management and effective communication skills. Demonstrating teamwork at The Fed Community and Deer Lake Inn, I contributed to a positive, cooperative work environment, significantly improving service flow and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Busser
Kruses Deer Lake Inn
05.2020 - 08.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Sales Associate
Vector Marketing
05.2023 - 08.2023
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Server Assistant
The Fed Community
05.2024 - 08.2024
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
BA - Communication Leadership & Strategy
Michigan State University
East Lansing, MI05-2026
Skills
- Teamwork and collaboration
- Positive and friendly attitude
- Responsible and trustworthy
- Crisis management
- Communications strategies
- Document management
- Marketing and sales
- Microsoft Excel
- Google drive collaboration
Interests
Timeline
Server Assistant
The Fed Community
05.2024 - 08.2024
Sales Associate
Vector Marketing
05.2023 - 08.2023
Restaurant Busser
Kruses Deer Lake Inn
05.2020 - 08.2022
BA - Communication Leadership & Strategy
Michigan State University
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