Dedicated animal health care professional with extensive experience in customer service. Recognized for strong communication skills and meticulous attention to detail. Proven ability to enhance client satisfaction and support animal well-being.
Hi, I’m
Casey Schuerman
Milton,WI
Summary
Overview
10
years of professional experience
Work History
Turn Two Auto RepairVerona, Wisconsin
Customer Service Receptionist
09.2024 - Current
Job overview
- Greet customers warmly, assisting with inquiries and service requests to enhance customer satisfaction.
- Schedule appointments and manage daily service calendar efficiently.
- Handled incoming calls, directing them to appropriate staff members to ensure efficient communication.
- Assist technicians by communicating customer needs and service updates clearly.
- Utilized problem solving skills to resolve customer issues promptly, contributing to improved service quality.
Mesa Dairy FarmWatertown, Wisconsin
Assistant Herd Manager
01.2023 - 09.2024
Job overview
- Maintained high-quality healthy dairy herds and identified and responded to health, environmental and nutritional requirements of cows, heifers and calves.
- Conducted routine physical exams of animals to detect any signs of illness or injury.
- Organized herd vaccinations and deworming programs according to best practices standards set by industry professionals.
- Coordinated activities between veterinarians, nutritionists, feed suppliers, and other related personnel.
- Monitoring and maintaining herd records, such as breeding records, milk production records, and animal health records.
- Adhered to dairy sanitation procedures to minimize spread of disease, germs and microbes.
Hoard's Dairyman FarmFort Atkinson, Wisconsin
Assistant Herd Manager
12.2020 - 12.2022
Job overview
- Monitored herd behavior and health; reported concerns to management to ensure timely interventions.
- Assisted with daily herd care and management, including feeding, milking, medicating, and maintaining overall herd health.
- Developed protocols for administering medications to treat various illnesses in cows.
- Assessed cow comfort levels through behavior observations during milking and grazing to enhance welfare.
Hinchley's Dairy FarmCambridge, Wisconsin
Farm Hand
04.2019 - 12.2020
Job overview
- Assisted in managing daily herd operations and animal care routines.
- Cared for livestock through feeding, watering, and administering medical attention, ensuring animal health and welfare.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Assisted during livestock birthing events, supporting successful delivery and calf health.
- Guided educational tours to promote public understanding of dairy industry practices and animal care.
Straussdale HolsteinsLake Mills, Wisconsin
Farm Hand
05.2017 - 12.2020
Job overview
- Monitored livestock health and reported any concerns to the supervisor.
- Assisted with feeding livestock according to nutritional guidelines.
- Assisted in milking cows and maintaining dairy production standards.
- Worked with team on daily farm operations to ensure smooth workflow.
Laughing Dogs DaycareLake Mills, Wisconsin
Doggie Daycare Lead
04.2016 - 05.2017
Job overview
- Supervised daily operations and staff activities in a busy dog daycare environment.
- Coordinated playgroups to ensure safe and engaging interactions among dogs.
- Monitored dog behavior and health, addressing any concerns immediately.
- Conducted regular facility inspections to uphold cleanliness and safety standards.
- Communicated with pet owners about their dogs' behavior and needs daily.
- Maintained a clean, safe, and happy environment for all dogs in attendance at the daycare.
Education
University of WisconsinWI
Farm And Industry Shortcourse from Farm Management And Dairy Farm Management
01-2021
University Overview
Madison Area Technical CollegeMadison, WI
Associate of Science from Liberal Arts
05-2019
University Overview
Skills
- Customer service
- Client support
- Appointment scheduling
- Call management
- Problem solving
- Relationship management
- Communication skills
Timeline
Customer Service Receptionist
Turn Two Auto Repair
09.2024 - Current
Assistant Herd Manager
Mesa Dairy Farm
01.2023 - 09.2024
Assistant Herd Manager
Hoard's Dairyman Farm
12.2020 - 12.2022
Farm Hand
Hinchley's Dairy Farm
04.2019 - 12.2020
Farm Hand
Straussdale Holsteins
05.2017 - 12.2020
Doggie Daycare Lead
Laughing Dogs Daycare
04.2016 - 05.2017
University of Wisconsin
Farm And Industry Shortcourse from Farm Management And Dairy Farm Management
Madison Area Technical College
Associate of Science from Liberal Arts