Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Smale

Longview,TX

Summary

Dynamic professional with extensive experience at Shining Star Pediatrics, excelling in patient scheduling and record management. Proven organizational skills and adept in customer relations, enhancing operational efficiency. Recognized for resolving client issues effectively while maintaining a welcoming environment. Proficient in EHR systems and committed to delivering exceptional service outcomes.

Overview

18
18
years of professional experience

Work History

Receptionist/Referral Coordinator/ Medical Records

Shining Star Pediatrics
06.2022 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Greeted patients and families, ensuring a welcoming environment and addressing inquiries promptly.
  • Maintained accurate patient records using electronic health record (EHR) systems to support care delivery.
  • Processed insurance information and facilitated payment collections to streamline administrative tasks.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Baker

Self Employed Web
02.2018 - 06.2020

Cosmetologist

Self Employed Web
01.2007 - 06.2018
  • Provided personalized beauty consultations to assess client needs and preferences.
  • Executed various hair styling techniques, including cutting, coloring, and texturizing.
  • Maintained a clean and organized workspace to ensure compliance with health and safety standards.
  • Utilized high-quality products and tools to enhance client satisfaction and service outcomes.

Education

Cosmetologist

Kilgore College
Kilgore, TX

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Appointment scheduling
  • Data inputting
  • Document management

Timeline

Receptionist/Referral Coordinator/ Medical Records

Shining Star Pediatrics
06.2022 - Current

Baker

Self Employed Web
02.2018 - 06.2020

Cosmetologist

Self Employed Web
01.2007 - 06.2018

Cosmetologist

Kilgore College

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