Casey Spicer
Slocomb,AL
Summary
Dynamic Shift Supervisor at CVS Pharmacy with expertise in cash handling and employee training. Proven track record of enhancing customer satisfaction and optimizing inventory management. Skilled in team collaboration and leadership, successfully implementing strategies that boosted store performance and profitability. Committed to maintaining high standards of service and workplace safety.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Dothan, AL
09.2019 - Current
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored new staff on procedures and customer service standards.
- Managed inventory levels, optimizing stock availability for customers.
- Conducted regular audits to maintain accuracy in cash handling and financial reporting.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Key Holder
Dollar General
Dothan Al
05.2018 - 08.2019
- Assisted with daily store operations, ensuring efficient stock management and customer service.
- Supported inventory control processes, maintaining accurate records of merchandise levels.
- Trained new team members on operational procedures and customer interaction standards.
- Executed cash handling procedures, ensuring accuracy in transactions and register balances.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
High School Diploma -
Slocomb High School
Slocomb, AL06.2017
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Positive attitude
- Team collaboration and leadership
- Customer service management
- Sales and upselling
- Shift leadership
Timeline
Shift Supervisor
CVS Pharmacy
09.2019 - Current
Key Holder
Dollar General
05.2018 - 08.2019
High School Diploma -
Slocomb High School