Casey Whitesides
Hodges,SC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Sports Break. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Experienced in cash handling and quality control, consistently achieving high sales targets while maintaining cleanliness and safety standards.
Overview
13
13
years of professional experience
Work History
Server
Sports Break
Greenwood Sc
01.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Kitchen Staff Member
Caprissi
Greenwood Sc
01.2023 - 03.2025
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Quality Control Inspector
Michelin Tire
Greenville Sc
11.2012 - 08.2013
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
- Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
- Updated quality control records and reports.
Education
Dental Assistant - Dental Assistant
Greenville Technical College
Greenville, SCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Sales expertise
- Order accuracy
- Quality control
- Suggestive selling
- Relationship management
- Menu presentation
- Regulatory compliance
- Multitasking and organization
- Shift management
- Positive and professional
- POS operation
- Team player
- Reliable and responsible
- Warm and friendly
- Reliability
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Excellent communication
Accomplishments
I have two certificates from my dental assistant classes. I passed all my state boards, did community serve volunteering for free medical at a local dental clinic.
I have done many jobs over my lifetime from being a sever, dental assistanting, building tires in all areas of the proses of the plant.
I was injured in a car accident in an ice storm on my way to Michelin.
Me
My husband is our sole provider but his health is deciding who has to both hips replaced in September. I am looking for a job to be able to finish my classes and take care of my husband at the same time.
Timeline
Server
Sports Break
01.2024 - 07.2025
Kitchen Staff Member
Caprissi
01.2023 - 03.2025
Quality Control Inspector
Michelin Tire
11.2012 - 08.2013
Dental Assistant - Dental Assistant
Greenville Technical College