Casey A. Rozier
Seattle
Summary
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Leasing Agent
Windsor Communities
05.2023 - Current
- Provide exceptional customer service to prospective and current tenants, assisting with leasing inquiries and ensuring smooth move-in and move-out processes
- Conduct property tours, highlighting key features and amenities to maximize leasing opportunities
- Manage rental applications, coordinate background checks, and prepare lease agreements
- Collaborate with maintenance and management teams to address resident needs efficiently
Concierge
Windsor Communities
05.2019 - 05.2023
- Delivered personalized service to residents, addressing inquiries, arranging services, and resolving concerns promptly
- Maintained a welcoming and professional environment in the lobby, ensuring high standards of presentation and organization
- Coordinated resident events and managed amenity reservations to enhance community engagement
Front Desk Agent
Hotel Max
11.2016 - 04.2019
- Greeted and assisted guests with check-in/check-out procedures, ensuring a seamless experience
- Handled reservations, room assignments, and special requests to optimize guest satisfaction
- Addressed and resolved guest complaints in a professional manner, maintaining brand reputation
- Assisted in maintaining accurate records of guest accounts and room availability
Counter Manager and Makeup Artist
Various: Origins, Clinique, MAC, Ulta Beauty
09.2006 - 05.2016
- Oversaw daily operations of the counter including staff scheduling, budget management, and visual merchandising.
- Specialized in tailoring beauty services for events based on client specifications.
Education
Associate Of Arts -
South Puget Sound Community College
Olympia, WASkills
- Customer Service Excellence
- Property Leasing & Management
- Event Coordination
- Sales & Team Leadership
- Beauty Consultation & Application
- Luxury Clientele Engagement
Timeline
Leasing Agent
Windsor Communities
05.2023 - Current
Concierge
Windsor Communities
05.2019 - 05.2023
Front Desk Agent
Hotel Max
11.2016 - 04.2019
Counter Manager and Makeup Artist
Various: Origins, Clinique, MAC, Ulta Beauty
09.2006 - 05.2016
Associate Of Arts -
South Puget Sound Community College