Cashala Thompson
Tampa
Summary
Dynamic and results-driven Director of Sales with experience in developing strategic initiatives and driving revenue growth. Adept at identifying market opportunities, building strong client relationships, and delivering data-driven solutions that align with company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dual Director of Sales
Courtyard & Residence Inn by Marriott
Oldsmar
07.2024 - Current
- Develop and execute strategic plans to achieve sales targets.
- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
- Work closely with the General Manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues
Group Sales Manager
Hyatt Place Tampa Airport Westshore
Tampa
01.2023 - 07.2024
- Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
- Streamlined sales processes to improve efficiency and close deals more quickly, ultimately driving up overall profits.
- Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and expertise in various sectors.
- Developed customized pricing strategies for each client based on their specific needs, ensuring competitiveness while maintaining profitability.
Sales Coordinator
Hyatt Place Tampa Airport Westshore
Tampa
01.2022 - 01.2023
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
Senior Administrative Assistant
Tampa Marriott Water Street Collection
Tampa
08.2021 - 01.2022
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Group Housing Coordinator
Tampa Marriott Water Street Collection
Tampa
07.2018 - 08.2021
- Enhanced customer satisfaction with efficient communication and prompt resolution of housing-related issues.
- Managed room blocks for large events, ensuring timely allocations and meeting clients' specific needs.
- Assisted in training new hires to ensure accuracy of daily job process.
Rooms Controller
Tampa Marriott Water Street
Tampa
01.2018 - 07.2018
- Monitored front desk operations, including check-ins and check-outs and room assignments.
- Verified customer credit to establish payment method for accommodations.
- Kept records of room availability and guest accounts, manually or using computers.
- Managed reservations through various computer systems such as PMS and MARSHA.
Guest Service Representative
Philadelphia Marriott Downtown
Philadelphia
09.2016 - 01.2018
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
ASSOCIATE OF ARTS -
Hillsborough Community College
Tampa, FL05.2013
Skills
- CRM proficiency
- Sales Training
- Customer Engagement
- New Business Development
- Sales Forecasting & Reporting
- Market Analysis & Competitive Intelligence
- Contract Management & Pricing Strategy
- Strategic Sales Planning & Execution
- Negotiation techniques
- Market analysis
- Lead generation
Certification
- Hospitality & Tourism Management Certificate, Florida Atlantic University Jun 2020
- Ready, Set, Sell Marriott Certification Dec 2024
Accomplishments
- Crestline Hotels & Resorts Employee of the Quarter Jul 2022
- The Spirit to Serve Award (Marriott International) Jan 2018
Timeline
Dual Director of Sales
Courtyard & Residence Inn by Marriott
07.2024 - Current
Group Sales Manager
Hyatt Place Tampa Airport Westshore
01.2023 - 07.2024
Sales Coordinator
Hyatt Place Tampa Airport Westshore
01.2022 - 01.2023
Senior Administrative Assistant
Tampa Marriott Water Street Collection
08.2021 - 01.2022
Group Housing Coordinator
Tampa Marriott Water Street Collection
07.2018 - 08.2021
Rooms Controller
Tampa Marriott Water Street
01.2018 - 07.2018
Guest Service Representative
Philadelphia Marriott Downtown
09.2016 - 01.2018
ASSOCIATE OF ARTS -
Hillsborough Community College
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