Cashmere Gilbert
Warren,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Adecco
11.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Paraprofessional Educator
Warren Eastside Elementary
08.2020 - 10.2021
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
- Promoted fine motor skill development with hands-on art projects and sensory play experiences.
Medical Billing Specialist
Southeast Arkansas Human Development Center
05.2019 - 05.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Customer Service Representative
Family Dollar
03.2012 - 09.2013
- Greets customers warmly and provides positive assistance.
- Answers customer questions about merchandise and store policies.
- Assists customers in locating items.
- Provides helpful information and recommendations.
- Processes customer transactions accurately using the POS system.
- Handles cash and credit payments.
- May be responsible for maintaining the security of cash.
Internship Student
AT&T Store
08.2010 - 02.2011
- Selling AT&T wireless devices, plans, and accessories.
- Providing personalized sales solutions and addressing customer inquiries.
- Helping customers navigate the AT&T store and website.
- Demonstrating products and services to customers.
- Processing payments and handling cash transactions.
- Resolving technical issues and escalating them when necessary.
- Providing friendly and helpful customer service.
- Addressing customer concerns and complaints.
- Ensuring a positive shopping experience for all customers.
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy-Clearwater
High School Diploma -
Warren High School
Skills
- Customer Service
- Technical Support
- Call Center Experience
- ICD-10 proficiency
- Medical Billing Software
- Inbound and Outbound Calling
- Typing Proficiency 55 wpm
- Data Entry and Analysis
- Insurance Verification
- Time Management
- Microsoft Office
- HIPAA Compliance Knowledge
- Sales
Timeline
Customer Service Representative
Adecco
11.2020 - 08.2024
Paraprofessional Educator
Warren Eastside Elementary
08.2020 - 10.2021
Medical Billing Specialist
Southeast Arkansas Human Development Center
05.2019 - 05.2020
Customer Service Representative
Family Dollar
03.2012 - 09.2013
Internship Student
AT&T Store
08.2010 - 02.2011
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy-Clearwater
High School Diploma -
Warren High School
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