Cashmire Berry
Detroit,MI
Summary
To obtain full time position in the customer service field with jobs related to clerical, customer assistance, and scheduling. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IConma/Maximus
05.2023 - Current
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
- Track and document all inquiries using the applicable systems
- Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
- Complete associated tasks according to the established guidelines
- Track and document all inquiries using the applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Facilitate translation services for non-English speaking callers according to procedures
- Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems
Home Help Provider
Michigan Department of Health and Human Services
08.2018 - Current
- Helping patients with personal hygiene, dressing, bathing, meal prep, grocery shopping and other daily tasks
- Performing basic health care services for patients, including checking vital signs and administering prescription medication
- Helping with general light housekeeping
- Making transportation arrangements as needed
- Observing and reporting on patient's condition.
Retail Sales Associate/Cashier
The Children's Place
11.2017 - 07.2020
- Greet and acknowledge customers while providing the appropriate level of service
- Check out customers on a POS register system including returns
- Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
- Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for 'out of stock' items when necessary
- Demonstrate the appropriate level of selling skills to positively impact conversion
- Provide fast, friendly, and accurate service at the cash wrap while educating customers on the benefit of the PLACE Card
- Maintain appropriate stock levels and ensure that all sizes and styles are represented
- Follow company standards of merchandise presentation, signage, and display
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
- Perform daily housekeeping duties to company standard
- Guarantee company assets by ensuring adherence to all Loss Prevention procedures
- Contribute focused, well-managed efforts towards achievement of store goals
- Exhibit flexibility by processing stock when necessary.
Customer Service Representative/Call Center
Manpower Staffing Temporary Agency- Archway
05.2019 - 09.2019
- Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution
- Kept records of customer interactions, process customer accounts and file documents
- Answered product and service questions and suggested information about other products and services
- Provided accurate, valid and complete information by using the right methods/tools
- Took the extra mile to engage customers
- Emailed and copied documents
- Provided assistance to customers
- Explained products and warranties
- Confirmed payments, refunds, etc.
Mail Extractor
Randstad-JPMorgan Chase
01.2017 - 02.2017
- Remove and sort mail from pre cut envelopes
- Batch sorted mail.
Warehouse Worker
Manpower
07.2016 - 11.2016
- Sort received product
- Scan product into manifest
- Pack into correct boxes to be shipped.
Softlines Merchandiser
Kmart
04.2015 - 05.2016
- Assist customers in locating merchandise when needed
- Assist in ringing up sales at registers and bagging
- Maintain a neat, organized and clean sales floor
- Stock and setup display of merchandise.
Crew Member
Charley's Grilled Subs
08.2013 - 01.2014
- Greet customers and suggest menu items
- Clean and stock work station
- Expedite customer orders with accuracy
- Efficiently run POS/register
- Prepare food for daily use
- Wash and sanitize all dishes.
Crew Member
McDonald's
05.2012 - 08.2012
- Greeted customers and completed orders
- Cleaned and stocked front counter
- Cleaned and stocked customer service area including lobby and refill station
- Washed and sanitized dishes and utensils.
General Laborer/Packer
Mastronardi Produce
10.2011 - 04.2012
- Maintained product quality
- Organized different levels of quality
- Packed vegetables for shipping.
Education
High School Diploma -
Romulus Adult Education Alternative
Romulus, MI06.2019
Skills
- Cash Handling
- Customer Service
- Data Collection
- Fast learner
- Call Center
- Customer Support
- Account updating
- Call Management
- Information Security
- Data Entry
- Call center experience
- Basic Math
Certification
- Driver's License
- Medical Billing and Coding
Additional Information
Six years experience with Customer Service, Six years experience with product knowledge, Accurate money handling, Dedicated and hardworking
Timeline
Customer Service Representative
IConma/Maximus
05.2023 - Current
Customer Service Representative/Call Center
Manpower Staffing Temporary Agency- Archway
05.2019 - 09.2019
Home Help Provider
Michigan Department of Health and Human Services
08.2018 - Current
Retail Sales Associate/Cashier
The Children's Place
11.2017 - 07.2020
Mail Extractor
Randstad-JPMorgan Chase
01.2017 - 02.2017
Warehouse Worker
Manpower
07.2016 - 11.2016
Softlines Merchandiser
Kmart
04.2015 - 05.2016
Crew Member
Charley's Grilled Subs
08.2013 - 01.2014
Crew Member
McDonald's
05.2012 - 08.2012
General Laborer/Packer
Mastronardi Produce
10.2011 - 04.2012
High School Diploma -
Romulus Adult Education Alternative
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