CASIANA DICENT
Sandy
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
EXECUTIVE ADMINISTRATIVE ASSISTANT
COLLINS ROOFING, INC
05.2023 - Current
- Manage daily application processes and reporting, ensuring data accuracy and compliance.
- Generate weekly payroll and performance reports to support data-driven decision-making.
- Oversee employee onboarding, ensuring regulatory compliance and smooth transitions.
- Maintain invoicing accuracy and timeliness for production and service departments.
- Monitor inventory and office supplies to optimize resource allocation.
- Review and improve service technician workflows for efficiency and quality assurance.
- Coordinate travel logistics, ensuring policy compliance and cost-effectiveness.
FINANCIAL WELLNESS CONSULTANT
KEYBANK
03.2022 - 05.2023
- Listen for clues for financial wellness opportunities during client conversations, both impromptu and through appointment setting, and provide effective and customized financial wellness recommendations to clients
- Ensuring compliance with operational, security and audit procedures and policies including appropriate documentation of client interactions
LOAN OFFICER ASSISTANT
SIMPLIFY HOME LOANS
09.2021 - 01.2022
- Assisted borrowers in signing loan disclosures and gathering required documents
- Possessed superior customer service and communication skills and a friendly, professional phone manner
- Responsible to managed and adhered to multiple deadlines
- Learned and operated technical systems and programs quickly such as Encompass to upload documents and track mortgage loans
RELATIONSHIP ASSOCIATE/ADVISOR
ENTERPRISE BANK
05.2018 - 07.2021
- Responsible for opening new accounts for new customers and responding to current customers accounts inquiries
- Assisted with audits and daily balance of vault often totaling more than $100,000
- Assisted in daily documentation handling including scanning, organizing, and filing archived documents
- Performed data entry, and updated client's records
Education
Associate of Science -
Emmanuel College
Boston, MASkills
- Adaptability
- Communication
- Problem Solving
- Critical Thinking
- Attention to Details
- Due diligence
- Operations support
- Documentation skills
- Corrective action plans
- Critical thinking
- Multitasking
- Privacy and confidentiality
Accomplishments
- Recipient of the Excellence in Customer Success Award at Enterprise Bank, recognizing outstanding commitment to client satisfaction and service excellence.
Languages
Spanish
Native or Bilingual
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT
COLLINS ROOFING, INC
05.2023 - Current
FINANCIAL WELLNESS CONSULTANT
KEYBANK
03.2022 - 05.2023
LOAN OFFICER ASSISTANT
SIMPLIFY HOME LOANS
09.2021 - 01.2022
RELATIONSHIP ASSOCIATE/ADVISOR
ENTERPRISE BANK
05.2018 - 07.2021
Associate of Science -
Emmanuel College
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