Open To Work
Tonya Gasper
Granite
Work Preference
Summary
Results-driven Executive Administrative Assistant leveraging over 13 years in administrative support and customer service. Specializes in optimizing operational workflows and ensuring client satisfaction through proactive communication and technical support. Adept at collaborating with teams to implement flexible initiatives that drive organizational success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Executive Administrative Assistant
Titan
Granite
11.2011 - 11.2023
- Maintained professionalism and efficiency while working closely with leadership.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Created and distributed organizational documents, enhancing communication and workflow through effective documentation.
- Ensured client satisfaction through excellent customer service skills.
- Assisted with client onboarding process by creating user accounts and providing technical support.
- Prepared documents for data entry into information systems.
- Performed data entry tasks related to document management systems.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Collaborated with other departments on projects related to flexibility initiatives.
- Collaborated with other staff members to develop new programs or workshops designed to meet the needs of a wide range of learners.
- Process print and distribute payroll
Office Manager
Titan Services of Oklahoma, LLC
Granite
01.2009 - 11.2011
- Developed work schedules aligning with budgets and workload requirements to optimize resource allocation
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Consulted with owner(s) to address and resolve equipment performance, output quality, and work schedule issues
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
Receptionist
Dr. McCullough's Office
Altus
06.2006 - 12.2008
- Greeted visitors, assessed purpose of visit, and directed or escorted them to appropriate destinations
- Schedule appointments and update appointment calendars
- Receive payment and record receipts for services
- Maintained records to ensure easy access and retrieval of information.
- Analyze data to provide answers to questions from customers or members of the public
- Enrolled individuals in programs and communicated acceptance status
Education
High School Diploma or Equivalent - General Studies
Weatherford High School
Weatherford, OKSome College (No Degree) - Business Administration And Management
Microsoft Office
Cleveland, OHSkills
- Executive administrative support
- Microsoft Office proficiency
- Schedule management
- Client relationship management
- Project coordination
- Invoice processing
- Financial record management
- Business correspondence
- Policy enforcement
- Adaptability
- Attention to detail
- Problem solving
- Customer service
- Self-starter
- Multi-line phone management
- Strategic planning
- Financial record management
Certification
- Microsoft Office
- Safety & Compliance
- AS-400
Timeline
Executive Administrative Assistant
Titan
11.2011 - 11.2023
Office Manager
Titan Services of Oklahoma, LLC
01.2009 - 11.2011
Receptionist
Dr. McCullough's Office
06.2006 - 12.2008
High School Diploma or Equivalent - General Studies
Weatherford High School
Some College (No Degree) - Business Administration And Management
Microsoft Office