Casidee Davitt
Sunset
Summary
Dynamic and results-driven professional with experience at the IRS, excelling in crisis management and client relationship management. Proven ability to mediate conflicts and enhance community engagement through effective programming. Skilled in policy enforcement and safety practices, ensuring a secure environment while fostering positive interpersonal relationships among residents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Advisor
Simple Beginnings
06.2025 - Current
- Supported residents in daily activities, fostering a positive living environment.
- Mediated conflicts between residents, promoting effective communication and collaboration.
- Organized community-building events, enhancing resident engagement and participation.
- Conducted regular safety inspections, ensuring compliance with health and safety standards.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Assisted students in handling tough situations to resolve problems.
- Enforced rules and regulations to maintain order and safety in residence hall.
Custom Service Representative
Internal Revenue Service, IRS
06.2024 - 11.2025
- Assisted customers with inquiries regarding tax regulations and filing processes.
- Resolved customer complaints through effective problem-solving techniques and empathy.
- Educated clients on available IRS services to enhance understanding and satisfaction.
- Processed incoming correspondence, ensuring accurate information delivery to clients.
Tax Examiner
Internal Revenue Service, IRS
11.2024 - 05.2025
- Analyzed tax returns for accuracy and compliance with federal regulations
- Reviewed discrepancies and initiated correspondence with taxpayers for clarification
- Conducted audits of financial records to ensure proper reporting of income
- Collaborated with team members to resolve complex tax issues efficiently
Optical Lab Technician
Eye Mart Express
08.2023 - 05.2025
- Operated lens edging and fabrication equipment to produce high-quality eyewear.
- Ensured accuracy in prescription verification and lens fitting for customers.
- Collaborated with opticians to streamline workflow and improve turnaround times.
- Maintained organized inventory of materials and supplies for optical production.
Debt Collector
Outsource Receivables Management Inc.
08.2021 - 02.2022
- Conducted debt collection calls to negotiate payment arrangements with clients.
- Utilized collection software to track account status and update records accurately.
- Resolved client inquiries regarding outstanding debts and payment options effectively.
- Collaborated with team members to develop strategies for improving collection rates.
- Monitored accounts for delinquency and initiated follow-up communications promptly.
- Maintained compliance with legal regulations governing debt collection practices diligently.
Sir Residential Advisor
MTC
05.2015 - 02.2019
- Facilitated resident orientation programs to promote community engagement and support integration.
- Monitored daily activities, ensuring compliance with residential policies and procedures.
- Assisted residents in navigating resources and services available within the facility.
- Collaborated with staff to develop programming that addressed resident needs and interests.
- Mediated conflicts between residents, fostering resolution through effective communication techniques.
- Conducted regular safety inspections to maintain a secure living environment for all residents.
Education
High School Diploma -
Bonneville High School
Ogden, UT05.2011
Skills
- Motivational skills
- Client transportation
- Crisis management
- Assertiveness
- Residential care
- Peer mediation
- Daily living assistance
- Safety practices
- Security procedures
- Meal preparation
- Role modeling
- Client relationship management
- Activity planning
- Interpersonal relationships
- Policy enforcement
- Behavior monitoring
- Resident monitoring
- Academic support
- Student resource promotion
- Family relationship development
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
Certification
CPR
First aid
Food handlers
Timeline
Residential Advisor
Simple Beginnings
06.2025 - Current
Tax Examiner
Internal Revenue Service, IRS
11.2024 - 05.2025
Custom Service Representative
Internal Revenue Service, IRS
06.2024 - 11.2025
Optical Lab Technician
Eye Mart Express
08.2023 - 05.2025
Debt Collector
Outsource Receivables Management Inc.
08.2021 - 02.2022
Sir Residential Advisor
MTC
05.2015 - 02.2019
High School Diploma -
Bonneville High School