Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Franco

EL PASO,TX

Summary

strategic practices. Residential living professional with strong focus on team collaboration and achieving results. Skilled in conflict resolution, crisis management, and fostering positive community environment. Reliable with adaptability to meet changing needs and priorities. Known for strong communication, leadership, and organizational skills, ensuring safe and supportive living space for residents. Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.

Overview

21
21
years of professional experience

Work History

Residential Advisor

Job Corps Center
03.2024 - Current
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Enforced rules and regulations to maintain order and safety in residence hall.

primarily responsible for supervising the daily lives of student residents, ensuring their safety and well-being within the living quarters, by monitoring their adherence to rules, facilitating a positive living environment, and providing support with personal hygiene, room cleanliness, and overall adjustment to the program; they also organize activities, address student concerns, and maintain communication with other staff members to ensure students are on track with their training.


Youth Care Worker

South West Key Program
07.2022 - 12.2023
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • The responsibility for the day-to-day supervision of children in the residential emergency shelter, assisting with record keeping. Provide basic needs to youth. Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.

Food Service Worker

Aim World Services
09.2021 - 12.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintaining, Monitoring, Disinfecting, washes and cleans equipment. Serving and assisting in preparing food as needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Worked on employees timesheets
  • Handled employee attendance
    Establish workflow processes, Monitored daily productivity

Cashier/Shelf Stocker

At Home
11.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • provide exceptional customer service.
    Unload truck and separate shipments and sort by departments.
    Manage inventory by stocking shelves, rotating stock and removing damaged products. Process customer payments.

Meal Prep

Pizza Hut
05.2017 - 03.2019

Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Turn or stir foods to ensure even cooking.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Portion, arrange, and garnish food, and serve food to waiters or patrons.

  • Assisted in minimizing wait times for guests by efficiently executing meal prep tasks during busy services periods.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Supervisor

Kmart
10.2010 - 09.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
    Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
    Inventory stock and reorder when inventory drops to a specified level.
    Instruct staff on how to handle difficult and complicated sales.

Cashier

Walmart
10.2003 - 04.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

GED -

Job Corps
El Paso, TX
06-1991

Skills

  • Motivational Skills
  • Client Transportation
  • Crisis Management
  • Assertiveness
  • Residential care
  • Daily living assistance
  • Safety practices
  • Security Procedures
  • Meal Preparation
  • Role Modeling
  • Client Relationship Management
  • Activity Planning
  • Interpersonal Relationships
  • Policy Enforcement
  • Behavior monitoring
  • Resident monitoring
  • Academic Support
  • Student resource promotion
  • Family relationship development
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Mental health awareness
  • Safety Standards and Compliance
  • Staff Communication
  • Relationship Building
  • Positive Reinforcement
  • Emotional Support
  • Safety Protocols
  • Self Motivation
  • Resident Supervision
  • Interpersonal Skills
  • Professionalism

Languages

English
Full Professional

Timeline

Residential Advisor

Job Corps Center
03.2024 - Current

Youth Care Worker

South West Key Program
07.2022 - 12.2023

Food Service Worker

Aim World Services
09.2021 - 12.2021

Cashier/Shelf Stocker

At Home
11.2020 - 10.2021

Meal Prep

Pizza Hut
05.2017 - 03.2019

Supervisor

Kmart
10.2010 - 09.2016

Cashier

Walmart
10.2003 - 04.2010

GED -

Job Corps
Maria Franco