Casidee Dean
Edmond,OK
Summary
Dedicated to enhancing guest experiences through effective communication and attention to detail. Proven ability to collaborate effectively and a commitment to continuous learning in customer service. Strong understanding of customer service principles complemented by exceptional communication skills. Ready to apply and further develop problem-solving and leadership capabilities in future roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Industry Gastro Lounge
Oklahoma City, OK
07.2024 - Current
- Managed high-pressure situations while efficiently overseeing large parties and unexpected events during busy shifts.
- Maintained a clean, welcoming atmosphere by promptly addressing spills and resetting tables after guest departures.
- Answered customer inquiries regarding hours, seating, and menu offerings to enhance guest experience.
- Took reservations via phone and walk-in, managing scheduling to prevent overbooking.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Supported dining staff by preparing the dining area for incoming guests, sustaining operational readiness.
- Collaborated with kitchen staff to relay dietary restrictions and special requests for accurate meal preparation.
- Consistently upheld company standards, contributing to a positive reputation among guests and peers.
Education
No Degree - Nursing
Edmond North
Edmond, OKSkills
- Client support and engagement
- Collaborative teamwork
- Multitasking abilities
- Effective time management
- Detail orientation
- Professional appearance
- Event coordination
- Communication skills (verbal and written)
- Engaging interactions
- Telephone etiquette
- Flexibility and adaptability
- Dependable work ethic
- Organizational proficiency
Certification
CPR certified
CNA license
- ServSafe
Timeline
Host
Industry Gastro Lounge
07.2024 - Current
No Degree - Nursing
Edmond North